Daileni Pena
United States ,Florida
Summary
Dynamic and dependable retail professional with a proven track record at Marshall’s, excelling in customer service and problem-solving. Adept at collaborating with teams to enhance store operations and improve customer satisfaction. Skilled in utilizing point-of-sale systems while maintaining a friendly, positive attitude in fast-paced environments. Committed to continuous improvement and adaptability.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2027
2027
years of professional experience
Work History
Marshall’s
Sales Associates
351 Gateway Dr Brooklyn Ny 11230
02.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Assisted customers with inquiries regarding billing and payment options.
- Collaborated with team members to resolve customer issues efficiently.
- Coordinated efforts between multiple departments such as collections, credit solutions, and risk management when necessary for customer issue resolution.
- Provided support during high call volume periods, maintaining professionalism under pressure.
Janitor
Cbs Collins
24-01 44th Rd Long Island City 11101
2023 - 2025
- Maintained cleanliness and sanitation of facilities, ensuring compliance with health and safety standards.
- Operated cleaning equipment, including floor buffers and vacuum cleaners, with attention to detail.
- Conducted regular inspections of premises to identify maintenance needs and resolve issues promptly.
- Collaborated with team members to develop cleaning schedules that optimized efficiency and coverage.
- Responded swiftly to urgent cleaning requests, demonstrating adaptability in high-pressure situations.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Retail Sales Associate
Rising Grace Shoes
1124 Liberty Ave 11208
2022 - 2023
- Assisted customers with product selection and provided tailored recommendations.
- Maintained knowledge of current promotions and product features to enhance customer experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales reporting.
- Collaborated with team members to organize merchandise displays, improving store aesthetics and accessibility.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Participated in inventory management, restocking shelves to ensure optimal product availability.
- Monitored sales trends and provided feedback to management for inventory adjustments and marketing strategies.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
GED
345 E 15th St New York 10003 Skills
Teamwork and collaboration
Problem-solving
Flexible and adaptable
Excellent communication
Active listening
Verbal communication
Dependable and responsible
Customer service
Call center experience
Computer proficiency
Complaint handling
Customer satisfaction measurement
Call center operations
Appointment scheduling
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Marshall’s
Sales Associates
02.2026 - Current
Janitor
Cbs Collins
2023 - 2025
Retail Sales Associate
Rising Grace Shoes
2022 - 2023
GED -
GED