Dailin Cala
Miami
Summary
Proactive and customer-focused professional with experience at Starbucks, adept in time management and team collaboration. Excelled in creating positive customer experiences, enhancing team dynamics, and maintaining high accuracy in transactions. Demonstrated empathy and exceptional attention to detail, contributing to increased customer satisfaction and repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Miami, FL
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Cashier
Pollo Tropical
1555 Nw 87 Ave Miami Fl 33172
08.2017 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Dental Hygiene - Dental Hygiene
Miami Dade College
Miami, FL07-2028
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Patient communication
- Patient confidentiality
- Team collaboration
- Empathy and compassion
- Data entry
- Patient follow-up
- Patient satisfaction
- Patient service
Certification
- Barista Basics Certificate - Specialty Coffee Association (SCA).
- Registered Dental Assistant (RDA) - [State] Dental Board.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Barista
Starbucks
04.2024 - Current
Cashier
Pollo Tropical
08.2017 - 04.2024
Dental Hygiene - Dental Hygiene
Miami Dade College
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