Daily Alvarez
Santa Rosa,CA
Summary
Highly communicative individual with extensive knowledge of animal wound care. Bilingual Veterinarian Technician with experience in lab testing, updating patient files and providing compassionate care to both animals and humans. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Veterinarian Technician
Novato Veterinary Hospital
Novato, CA
08.2021 - Current
- Enhanced patient care by performing diagnostic tests and analyzing results accurately.
- Improved clinic efficiency by maintaining organized records of patients, medications, and treatments.
- Contributed to the well-being of animals by assisting in surgical procedures and post-operative care.
- Provided excellent customer service, addressing client concerns and answering questions on pet health.
- Administered vaccinations and medications as prescribed by the veterinarian, safeguarding animal health.
- Assisted in dental cleanings, dental extractions and oral examinations, promoting good oral hygiene in pets.
- Conducted regular laboratory work including blood chemistry analysis, fecal exams, urinalysis, skin scrapings, ear cytology, among other tests for accurate diagnosis of medical conditions, as well as IV-catheter placement.
- Supported veterinarians during emergency cases with swift response times to administer critical care effectively under high-pressure situations.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted veterinarians with radiographs and ultrasounds.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Trained and mentored other LVT staff.
- Neo software experienced
Guest Service Representative
Home Depot
Windsor, CA
06.2020 - 07.2021
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted guests with online order modifications, resolving any issues promptly and professionally.
- Managed client's inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Participated in ongoing training programs to stay current on industry trends, and best practices
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Guest Service Representative
Navarro Discount Pharmacy
Hialeah, FL
02.2019 - 07.2020
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Processed merchandise purchases and returns through a POS system
- Organized discarded medicine product and supervised weekly inventory.
- Assisted elderly clients with monthly medication's purchases
- Anticipated guests' needs and delivered excellent customer service.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Bachelor of Science - Biology
Santa Rosa Junior College
Santa Rosa, CA06.2024
High School Diploma -
Hialeah High School
Hialeah, FL06.2020
Skills
- Anesthesia Administration
- Wound Care
- Post Operative Care
- Team Communication
- Medical History Documentation
- Vaccine Administration
- Euthanasia Assistance
- Diagnostic Imaging
- Patient Monitoring
- Billingual
- Intubation
- IV Medication Administration
- Laboratory Procedures
- Sample Collection
- IV Catheter Placement
- Emergency Response
- Dental Procedures
- NEO software experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Veterinarian Technician
Novato Veterinary Hospital
08.2021 - Current
Guest Service Representative
Home Depot
06.2020 - 07.2021
Guest Service Representative
Navarro Discount Pharmacy
02.2019 - 07.2020
Bachelor of Science - Biology
Santa Rosa Junior College
High School Diploma -
Hialeah High School