Dailya Madrid
Dallas,Tx
Summary
Highly motivated and results-driven customer service professional with a specialty in sales seeking a challenging position in a dynamic organization where I can utilize my exceptional communication and problem-solving skills to exceed customer expectations and drive sales growth. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
Lamps Plus
Remote
09.2020 - 09.2023
- Demonstrated expertise in product knowledge, providing recommendations and upselling products to customers, resulting in a [X]% increase in average transaction value
- Proactively approached customers to understand their needs and provide tailored solutions, leading to a [X]% increase in customer satisfaction
- Actively participated in sales training programs to enhance sales skills and stay updated on product knowledge
- Assisted in visual merchandising and store presentation to create an engaging and appealing shopping environment
- Collaborated with team members to achieve sales targets and exceed customer expectations
- Consistently achieved and exceeded monthly sales targets, earning recognition for top sales performance.
Security Guard (Unarmed)
Allied Universal Security Services, Systems and Solutions
Ontario, CA
03.2020 - 05.2020
- Secure premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment and access points, permitting entry
- Obtain help by sounding alarms
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers.
Customer Service
Love's Travel Stops & Country Stores
Barstow, CA
08.2019 - 05.2020
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Answer customers' questions, and provide information on procedures or policies
- Greet customers entering establishments
- Issue receipts, refunds, credits, or change due to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Request information or assistance using paging systems
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Monitor checkout stations to ensure that they have adequate cash available and that they are stocked.
Deli Clerk (Promotion)
Stater Bros Markets Inc.
Barstow, CA
02.2019 - 05.2019
- Provided premier customer service, including greeting customers and answering their questions
- Maintained Stater Bros
- High standards for freshness and sanitation
- Selled products by providing customers with information needed to make product-related decisions
- Filled, maintained, and rotated products and displays
- Prepared special orders and party trays
- Operated cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other Deli equipment
- Assisted with other duties as assigned.
Courtesy Clerk
Stater Bros Markets Inc.
Barstow, CA
09.2018 - 02.2019
- Answered customers' questions about merchandise and advise customers on merchandise selection
- Packed customer purchases in bags or cartons
- Cleaned display cases, shelves, and aisles
- Answered customers' questions, and provide information on procedures or policies
- Assisted with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Offered customers carry-out service at the completion of transactions.
Cashier
Loves Travel Stop
Barstow, CA
05.2017 - 11.2017
- Requested information or assistance using paging systems
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Cashed checks for customers
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assisted customers by providing information and resolving their complaints
- Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Answered customers' questions, and provide information on procedures or policies
- Greeted customers entering establishments
- Issued receipts, refunds, credits, or change due to customers
- Maintained clean and ordered inventory.
Education
Associate's Degree in Natural Science and Mathematics -
BARSTOW COMMUNITY COLLEGE
05.2022
High School Diploma -
CENTRAL HIGH SCHOOL
05.2017
Skills
- Food Service
- Front Desk
- Front Office
- Cooking
- Typing
- Food Safety
- Kitchen Experience
- Customer Service
- Microsoft Office
- Food Preparation
- Coffee Experience
- Microsoft Excel
- Software troubleshooting
- Microsoft Word
- Cash handling
- Direct sales
- Sales
- Upselling
- Security
- Troubleshooting
- Operating Systems
- Surveillance
- Computer Networking
- Computer literacy
- Managed care
- Phone etiquette
- Client Account Management
- Customer Retention
- Sales Development
- Account Development
- Strong Work Ethic
- Documentation
Certification
Guard Card
References
References available upon request.
Timeline
Sales Representative
Lamps Plus
09.2020 - 09.2023
Security Guard (Unarmed)
Allied Universal Security Services, Systems and Solutions
03.2020 - 05.2020
Customer Service
Love's Travel Stops & Country Stores
08.2019 - 05.2020
Deli Clerk (Promotion)
Stater Bros Markets Inc.
02.2019 - 05.2019
Courtesy Clerk
Stater Bros Markets Inc.
09.2018 - 02.2019
Cashier
Loves Travel Stop
05.2017 - 11.2017
Associate's Degree in Natural Science and Mathematics -
BARSTOW COMMUNITY COLLEGE
High School Diploma -
CENTRAL HIGH SCHOOL