Dailyn Dizon Castillo
Wahiawa,HI
Summary
Upbeat and personable, with natural ability to connect with others and provide exceptional service. Possesses solid understanding of customer service principles and adept at handling inquiries and resolving issues efficiently. Committed to creating positive customer experiences and fostering loyalty.
Overview
2
2
years of professional experience
Work History
Customer Experience Associate
Army Air Force Exchange Service, AAFES
Wahiawa, HI
10.2025 - Current
- Assisted customers with inquiries and product selections to enhance overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Supported inventory management by restocking shelves and conducting regular stock checks.
Substitute Teacher
Hawaii Department Of Education
Wahiawa, HI
02.2025 - 10.2025
- Implemented classroom management strategies to maintain a conducive learning environment.
- Fostered positive relationships with students to encourage engagement and participation.
- Adapted lesson plans to meet diverse student needs and learning styles.
Child and Youth Program Assistant
US Army Child and Youth Services
Fort Bliss, TX
09.2023 - 02.2024
- Assisted in planning and implementing engaging activities for children and youth.
- Facilitated communication between parents, staff, and community resources to address needs.
- Supported daily operations of child and youth programs, ensuring a safe environment.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX05.2022
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT12.2028
Skills
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Experience Associate
Army Air Force Exchange Service, AAFES
10.2025 - Current
Substitute Teacher
Hawaii Department Of Education
02.2025 - 10.2025
Child and Youth Program Assistant
US Army Child and Youth Services
09.2023 - 02.2024
High School Diploma -
Cypress Lakes High School
Bachelor of Science - Human Resources Management
Western Governors University