Shelby Townes
Lubbock,TX
Summary
With 12 years of diverse customer service experience in the restaurant industry and insurance sector, I have developed exceptional service skills. My strong work ethic enables me to efficiently complete tasks and consistently exceed targets. As a reliable team member, I excel in taking on challenging assignments and am committed to contributing to business success. I am authorized to work in the US for any employer, showcasing my flexibility and adaptability in professional endeavors.
Overview
10
10
years of professional experience
Work History
Customer experience associate
University of Houston
08.2023 - Current
- As a customer experience associate, I am responsible for providing exceptional service to guests in luxury suites
- I assist with food and beverage orders, ensure the suite is clean and well-stocked, and attend to any guest requests
- It's all about creating a VIP experience and making sure guests feel pampered and taken care of
Customer service manager
SPECTRUM
07.2023 - Current
- Able to anticipate patrons needs, serving them, responsible for mixing and serving drinks at special events
- Able to interact with guests, take orders, and create unique cocktails
- It's all about providing excellent customer service and ensuring everyone has a great time and enjoys their events
Bartender and manager
Cheers Lubbock
08.2021 - 05.2023
- Trained New Bartenders In All Aspects Of The Job, Including Customer Service, Use Of Equipment, Drink Preparation, And Upselling Techniques
- Checked IDs To Ensure That The Customers Were Of Legal Drinking Age
- Used POS System To Process Cash And Credit Card Transactions
- Managed Communications Between Team Members, Customers And Vendors To Keep Operations Efficient And Successful
- Was Able To Work Solo
- Plan bar menus
- Order liquors and supplies
- Make drinks
- Take drink orders from servers or customers
- Clean bars, tables, and workstations
- Supervise bartenders and other bar employees
Bartender
Lone Star Oyster Bar
01.2019 - 05.2021
- Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques
- Checked IDs to ensure that the customers were of legal drinking age
- Used POS system to process cash and credit card transactions
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Clean bars, tables, and workstations
- Ask obnoxious customers to leave or physically remove them
Customer service representative
Ibex global
05.2020 - 01.2021
- Data Entry
- Data processing
- Worked with excel spreadsheets
- Scan and print necessary paperwork
- Kept an organized filing system
- Used programs (Microsoft excel, word, processor, etc)
- Answered phone calls
- Assisted with customer issues
Call center representative
VANTIV
01.2020 - 05.2020
Manager
Teddy Jack's Hub City Grill
08.2015 - 08.2018
- Oversees And Manages All Areas Of The Restaurant, Ensures Guest Service Meets All Standards And Customer Satisfaction
- Train Staff Of All Ages
- Closely Monitors The Safety And Personal Needs Of All Guests And Staff
- Responsible For Opening And Closing Of Restaurant Along With Serving Food And Preparing Food To Go To Table, And Most Importantly Meeting All Patrons Needs
Education
Associate of Applied Science - Medical Assistant
Stepful Program Online
05-2025
High School -
Graford High School
05-2015
Skills
- Go (Programming Language)
- Bartending
- Task Management
- Restocking Shelves
- Sales
- Customer Satisfaction
- Management
- Upselling
- Communications
- Operations
- Hospitality
- Prioritization
- Quality Assurance
- Multitasking
- Customer Service
- Closing (Sales)
- Restaurant Management
- Leadership
Personal Information
Authorized To Work: US
Timeline
Customer experience associate
University of Houston
08.2023 - Current
Customer service manager
SPECTRUM
07.2023 - Current
Bartender and manager
Cheers Lubbock
08.2021 - 05.2023
Customer service representative
Ibex global
05.2020 - 01.2021
Call center representative
VANTIV
01.2020 - 05.2020
Bartender
Lone Star Oyster Bar
01.2019 - 05.2021
Manager
Teddy Jack's Hub City Grill
08.2015 - 08.2018
Associate of Applied Science - Medical Assistant
Stepful Program Online
High School -
Graford High School
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