Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Margaret Ouyo

Balch Springs,TX

Summary

Proven Customer Experience Associate at Macy's, adept in merchandise upselling and fostering client advocacy, I excel in optimizing customer experiences and policy improvement. Helpful Customer Experience Associate passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Overview

1
1
year of professional experience

Work History

Customer Experience Associate

Macy's
Dallas, TX
11.2023 - Current
  • Achieved top 3 ranking in sales performance within the store department for the fiscal year 2023-2024.
  • Engaging in conversation with customers to understand needs, resolve issues and answer product questions.
  • Analyzed data from various sources such as surveys, focus groups to identify areas of improvement in the customer experience process.

Education

Some College (No Degree) - Catering And Hotel Management

Technical University of Mombasa
Mombasa Kenya

Skills

  • Merchandise upselling
  • Client advocacy
  • Experience optimization
  • Policy improvement
  • Refunds processing
  • Money handling
  • Order and refund processing
  • Interpersonal skills
  • [Language] fluency
  • Sales closing
  • Customer data confidentiality
  • Strategic sales
  • Multitasking Capability
  • Customer relations
  • Negotiation skills
  • Teamwork
  • Self motivation
  • Merchandise orders and exchanges
  • Account management
  • Customer retention
  • Product education
  • Customer service excellence
  • Team building
  • Persuasion skills
  • Professionalism
  • Employee coaching
  • Sales transactions
  • Product sales
  • Multitasking
  • Product knowledge
  • Time management abilities
  • Relationship building

Affiliations

  • I love gardening and taking care of my plants.
  • I enjoy cooking making different types of meals for my family.
  • I also like reading, i do online research and read interesting stories and books.

Languages

English
Professional
Swahili
Professional
French
Limited

Timeline

Customer Experience Associate

Macy's
11.2023 - Current

Some College (No Degree) - Catering And Hotel Management

Technical University of Mombasa

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Margaret Ouyo