Dailyn Zambrano
Ormond Beach,FL
Summary
Versatile supervisor with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of cleanliness. Work to improve HCAP scores and improve patient satifaction .
Overview
16
16
years of professional experience
1
1
Certification
Work History
Interim Enviromental Services Manager
AdventHealth
New Smyrna Beach, FL
11.2024 - Current
- Implemented quality control measures within the services department to ensure high standards are met by all team members.
- Recognized areas for improved performance to protect employees, patients and visitors from infectious and communicable conditions. By writing a new policy with the Infection Control Manager for bed bugs.
- Evaluated linen usage and implemented a linen tracker system. Reduce the linen par level ordering by half.
- Developed and implemented tracking systems to monitor progress on floor projects.
- Responsible for overseeing three shifts and thirty-seven team members.
- Worked with the Interim COO to address and improve department needs.
Enviromental Service Supervisor| Ambassador
Adventhealth New Smyrna Beach
New Smyrna Beach , FL
04.2021 - 11.2024
- Manage linen costs and orders.
- Review and approve team members' timecards according to the payroll deadline.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Implemented corrective action plans where appropriate for employees who fail to meet expectations.
- Communicated patient service scores to drive improvement and higher patient satisfaction.
- Recruited, hired, and trained team members, in addition to supervising and monitoring daily performance.
- Responded promptly to emergency situations requiring immediate attention.
- Resolved conflicts among staff members in a professional manner.
- Identified the needs of the patient promptly and efficiently.
- Evaluated individual and team members' performance, and identified opportunities for improvement.
- Work closely with Patient Experience team on Hospital HCAP scores
Patient Ambassador
AdventHealth
New Smyrna Beach, USA
11.2020 - 04.2021
- Round with patients to ensure a positive patient experience.
- Work closely with Patient Experience to improve HCAHPS scores.
- Explained policies, procedures and services to patients.
- Fill in the 1st shift supervisor's schedule.
- Train new and current employees.
- SDS organization for EVs and oversee expired products.
- Work with facilities to ensure that rooms are up to standards.
Patient Ambassador
Sodexo
New Smyrna Beach, USA
05.2018 - 11.2020
- Company Overview: Through Sodexo at Advent Health.
- Improved HCAHPS scores and patient satisfaction.
- Through Sodexo at AdventHealth.
Referral Coordinator
Island Doctor
Daytona Beach, USA
11.2017 - 04.2018
- Medical billing ICD-9 and ICD-10 codes.
- Review charges.
- Answer calls.
Dining Room Attendant/Caterer
Sodexo
Daytona Beach, USA
08.2012 - 04.2018
- Lead Cashier
- Lead Caterer for events
- Open and closed and cleaned dining room
- Food Prep
Manager Customer Service
Wagner Chiropractic
Daytona Beach, USA
02.2009 - 07.2011
- Phone
- Front desk.
- Answered questions about records or files.
- Scanned, indexed, and archived documents, ensuring compliance with company policies.
Education
DIPLOMA -
MAITLAND High School
Daytona Beach05.2009
Skills
- Self-motivated
- Compassionate
- Supportive of my manager
- Long-term worker
- Bilingual
- Team player
- Patient-Focused Care
- Quick learner
- Responsible
- Positive attitude
- Team collaboration and leadership
- Multitasker and organized
- Productive
- Leadership
- Teamwork and collaboration
- Communication
Certification
- BLS, AdventHealth, New Smyrna Beach, FL, 03/07/19
- Star Fish Award, AdventHealth, 05/01/19
Activities
- Family oriented
- Enjoy interaction with patients
- Making a difference
- Love working with positive energetic co-workers
Timeline
Interim Enviromental Services Manager
AdventHealth
11.2024 - Current
Enviromental Service Supervisor| Ambassador
Adventhealth New Smyrna Beach
04.2021 - 11.2024
Patient Ambassador
AdventHealth
11.2020 - 04.2021
Patient Ambassador
Sodexo
05.2018 - 11.2020
Referral Coordinator
Island Doctor
11.2017 - 04.2018
Dining Room Attendant/Caterer
Sodexo
08.2012 - 04.2018
Manager Customer Service
Wagner Chiropractic
02.2009 - 07.2011
DIPLOMA -
MAITLAND High School
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