Jessica Martinez
Miami,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
HHA
United Home Care
08.2021 - Current
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Cashier
McDonald's
01.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Secretary
Titan America
03.2018 - 12.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
RN - Nursing
Saber College
Miami Fl 07-2025
No Degree - Medical Assistant
Technical Career Institute
Miami Florida09-2009
High School Diploma -
South Eastern Academy High School
Miami Fl 06-2008
Skills
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HHA
United Home Care
08.2021 - Current
Cashier
McDonald's
01.2020 - 07.2021
Secretary
Titan America
03.2018 - 12.2019
RN - Nursing
Saber College
No Degree - Medical Assistant
Technical Career Institute
High School Diploma -
South Eastern Academy High School
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