DAIMICHAEL MCPHERSON
Powder Springs,United States
Summary
Five years of customer service experience and known for high productivity and efcient task completion. Vast experience with effectively working within a team, while successfully completing individual objectives. Excellent communicator with the ability to learn quickly and manage a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Universal Banker II
Truist
05.2025 - Current
- Developed strong relationships with clients by providing personalized banking solutions and financial advice.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Managed daily operations, ensuring the branch met performance standards and regulatory requirements.
- Resolved customer inquiries and complaints, maintaining a high level of satisfaction and loyalty.
- Monitored account activity to identify and prevent fraudulent transactions.
- Analyzed customer feedback to inform service enhancements and product offerings.
- Engaged in continuous professional development to enhance banking knowledge and skills.
- Provided guidance on account management to help clients achieve their financial goals.
Lumber Associate
Home Depot
Powder Springs, GA, United States
05.2023 - 12.2024
- Conducting daily inspections and monitoring regulations to ensure compliance requirements are met.
- Customer-facing daily with clients to ensure exceptional customer satisfaction.
- Assisted customers daily by completing complex requests and delivering on business promises, while making it seamless.
- Organized logistics of loading customer merchandise.
Logistics Associate
McPherson Freight Carriers
Powder Springs
03.2019 - 05.2023
- Assisted with doing quality checks and organizing loads to meet company standards.
- Helped with loading and unloading products for various companies to keep operations running on time.
- Followed safety procedures to ensure a secure work environment.
- Provided general support to the CEO to improve efficiency.
Education
Bachelor of Business Administration -
Kennesaw State University
01.2028
Skills
- Logistics Coordination Expert
- Problem Resolution Expert
- Account Management Expert
- Customer Service Expert
- Transaction Processing Expert
Timeline
Universal Banker II
Truist
05.2025 - Current
Lumber Associate
Home Depot
05.2023 - 12.2024
Logistics Associate
McPherson Freight Carriers
03.2019 - 05.2023
Bachelor of Business Administration -
Kennesaw State University