Motivated logistics and operations professional with hands-on experience in monitoring shipment orders, tracking and tracing cargo, coordinating with service providers, and supporting customer requirements in fast-paced environments. Proven ability to manage documentation, maintain accurate records, and work closely with internal teams and external vendors to ensure smooth transportation processes. Bilingual in English and Spanish, with strong problem-solving and communication skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Universal Banker II
Truist Bank
12.2024 - 05.2026
Provided branch customer service and support with daily banking transactions.
Opened, maintained, and closed checking, savings, and other bank accounts.
Processed deposits, withdrawals, transfers, and payments accurately.
Identified customer needs and recommended appropriate financial products and services.
Handled cash transactions and balanced cash drawer while following bank policies and procedures.
Supported sales goals by building strong customer relationships and delivering personalized service.
Air Logistics Healthcare Operational Care Special
Kuehne + Nagel
10.2023 - 10.2024
As a Control Group Operations Specialist at Kuehne+Nagel, I play a pivotal role in monitoring and updating shipment orders through our enterprise systems. My main responsibilities include tracking and tracing shipments, verifying checkpoints at key milestones, and ensuring effective communication with QuickSTAT vendors to consistently meet our customers' needs. I collaborate closely with Customer Relationship Managers and Customer Service teams to maximize client satisfaction and promptly address any discrepancies or issues that arise.
Logistics Coordinator
Abboud Trading
04.2022 - 10.2023
Managed paperwork and necessary information required for client shipments.
Dispatched information to service providers to schedule freight movement.
Customer Service Representative
Miami International Airport
09.2018 - 08.2021
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Computer Applications - Computer And Network Technician