Jonathan N. Adams
Philadelphia,PA
Summary
Information technology professional with extensive expertise in managing IT operations and leading teams towards achieving critical goals. Expertise includes network infrastructure management, cybersecurity, and system optimization. Strong focus on team collaboration, adaptability to changing needs, and delivering consistent results. Known for efficient problem-solving, strategic planning, and fostering productive work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Operations Manager
Rover Insights
King Of Prussia, PA
08.2019 - Current
- Oversaw incident response protocols, reducing downtime through effective troubleshooting strategies.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Implemented and maintained technology and software budget.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Student Worker(I.T. Amd Photography Department)
Community College of Philadelphia
Philadelphia, PA
01.2017 - 05.2019
- Worked at both the I.T. help desk and photography lab help desk
- Assisted students with PC issues, password resets, and software installation
- Assisted students with camera setup, printing, and gear checkout
- Set and breakdown of PC in classrooms and assisted in setup of printer network
- Repaired Cameras and lighting equipment
- Trained new student workers on college policies and administrative procedures.
Service Desk Engineer
TechImpact
08.2015 - 08.2016
- Diagnose and resolve hardware, software, printers, and network issues remotely.
- Monthly maintenance of remote servers.
- Install troubleshoot and maintain all office telecommunications systems.
- Use salesforce to document issues and submit tickets for repairs.
IT Intern
Reed Technology
04.2015 - 06.2015
- Diagnose and resolve hardware, software, and network issues remotely.
- Perform tape-based backups of server daily.
- Write and install custom executables.
Shift Manager
HoneyGrow
06.2014 - 03.2015
- Maintain safety standards and quality checks.
- Execute end of day paperwork, manage end of day deposits and inventory.
- Handle customer comments and employee interviews in a satisfactory manner.
Shift Manager
Einstein Bros Bagels
09.2011 - 05.2014
- Started morning bake and bagels baking.
- Maintain safety standards and quality checks.
- Count down the safe at end of day.
Education
Associate in Applied Science - Cybersecurity
Community College of Philadelphia
12-2018
Bachelor of Arts - Cyber Security
Pierce College
Philadelphia, PA03-2023
Associate of Arts - Paralegal Studies
Pierce College
Philadelphia03-2023
Skills
- Cybersecurity management
- IT infrastructure management
- Network administration
- Incident management
- IT budgeting
- Disaster recovery planning
Certification
- CompTIA A+ P
- Cisco IT Essential Professional Certification
- ISC2 Certified in Cybersecurity
- Cyber Security I from Community college of Philadelphia
- Cyber Security II from Community college of Philadelphia
Timeline
IT Operations Manager
Rover Insights
08.2019 - Current
Student Worker(I.T. Amd Photography Department)
Community College of Philadelphia
01.2017 - 05.2019
Service Desk Engineer
TechImpact
08.2015 - 08.2016
IT Intern
Reed Technology
04.2015 - 06.2015
Shift Manager
HoneyGrow
06.2014 - 03.2015
Shift Manager
Einstein Bros Bagels
09.2011 - 05.2014
Associate in Applied Science - Cybersecurity
Community College of Philadelphia
Bachelor of Arts - Cyber Security
Pierce College
Associate of Arts - Paralegal Studies
Pierce College
LEADERSHIP
- Co-Event Planner and Vendor Chair SwampCon
- Organized and led a convention with over 2,000 in attendance and over 150 vendors.
- Networked with local businesses to receive sponsorship and speakers.
- Networked between companies to bring vendors and guests to events.
- Outreach Chair Gator Anime
- Presented clubs and budget to University of Florida student senate and raised $20,000.
- Networked with other anime clubs across Florida to organize an anime day at UF.