Tyrie Odom
IT Support Specialist
East Orange,NJ
Summary
Experienced with overseeing IT operations and ensuring seamless functionality of systems. Utilizes strong leadership and strategic planning to drive operational success. I have a proven track record of implementing process improvements and effectively managing cross-functional teams.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
IT Operations Manager
National Tree Company
08.2024 - 10.2025
- Built a three-site identity infrastructure using Microsoft Entra ID/Hybrid AD with Azure AD Connect.
- Deployed Microsoft Intune to 500+ Windows, macOS, and Zebra endpoints; enforced Conditional Access and integrated Defender XDR and Purview.
- Optimized Autopilot profiles and automated provisioning, reducing manual setup time by 30%.
- Managed Tier 1/2 support for three warehouse locations and international teams in China and India.
- Improved warehouse mobility across 3 sites by optimizing Wi-Fi access points and executing OTA OS updates for Zebra handhelds (Android 8 to 14).
- Led remote onboarding and provisioning for all new hires, ensuring secure and rapid access.
- Coordinated with vendors (Kyocera, etc.) to resolve printer issues and maintain reliable operations.
- Oversaw IT inventory, troubleshooting, and daily operations across all sites.
- Transitioned workforce from desktops to standardized laptops to enhance mobility and support efficiency.
- Managed system administration, hardware/software maintenance, and network troubleshooting.
- Developed system policies, procedures, and SLAs; coordinated new IT initiatives.
Jr. Project Manager (IT)
Peak Systems
01.2024 - 06.2024
- Led a desktop refresh for 500+ workstations, including installation and configuration of PCs, peripherals, and phone systems.
- Supported new office setup by mapping devices in Active Directory, assigning static IPs, and maintaining inventory and floor plans.
- Maintained communication across project teams throughout all lifecycle phases.
- Provided technical guidance on project scope, deliverables, timelines, and milestones.
- Managed vendor relationships to ensure timely delivery of equipment and services.
- Monitored project progress, identified risks, and proposed solutions.
IT Support Tier 1/2
Plucky Sweets Food
01.2021 - 12.2023
- Increased network uptime by 25% through vendor partnerships and improved maintenance protocols.
- Delivered remote and on-site support for endpoints, printers, and POS systems across warehouse and retail locations.
- Managed routers, switches, and access points; authored SOPs to standardize troubleshooting and training.
- Led a desktop refresh for 50+ workstations, installing and configuring PCs, peripherals, and telephony equipment.
- Supported new office deployment by mapping machines in Active Directory and assigning static IPs.
- Maintained Excel-based inventory and floor-plan documentation.
- Provided Level 1 support for hardware, software, and network issues.
- Assisted in developing departmental objectives, budgets, policies, and procedures.
Education
Internetwork Engineering - Information Technology
PC Age Career Institute
Edison, NJ02.2024
Some College (No Degree) - Information Technology
Eastwick College
Nutley, NJIT Support Professional Certificate -
Google / Coursera
Remote12.2023
Certificate of Technical Studies - Assets, Threats, And Vulnerabilities
Coursera
Remote 05.2001 -
No Degree - Critical Role of IT Support Staff in Healthcare
Johns Hopkins University
Baltimore, MD 05.2001 -
Skills
SaaS Administration
Incident management
IT risk management
Network administration
Cybersecurity management
Operating system management
Technical troubleshooting
Documentation and reporting
Hardware troubleshooting
User support
Network security
Websites
Certification
CompTIA A+
Timeline
IT Operations Manager
National Tree Company
08.2024 - 10.2025
Jr. Project Manager (IT)
Peak Systems
01.2024 - 06.2024
IT Support Tier 1/2
Plucky Sweets Food
01.2021 - 12.2023
Certificate of Technical Studies - Assets, Threats, And Vulnerabilities
Coursera
05.2001 -
No Degree - Critical Role of IT Support Staff in Healthcare
Johns Hopkins University
05.2001 -
Internetwork Engineering - Information Technology
PC Age Career Institute
Some College (No Degree) - Information Technology
Eastwick College
IT Support Professional Certificate -
Google / Coursera