Daina Leyva Beltran
Philadelphia,PA
Summary
Driven by a results-focused approach, I leveraged my problem-solving and quality control skills at CECMED to enhance the effectiveness and safety of pharmaceutical products. My experience spans customer service, critical thinking, and technology use, significantly improving customer interactions and operational efficiencies.
Overview
7
7
years of professional experience
Work History
Call Center Operator for Investment and Sales Advi
Call Center Solutions
2021.12 - 2024.02
The functions in the call center include customer service, handling inbound and outbound calls, problem resolution, marketing research, sales generation, and improving the customer experience through real-time interaction and the use of technology.
Quality Control of Medical Equipment and Medicatio
CECMED The Center for State Quality Control of Med
2018.07 - 2021.07
Ensure control and measurement of the effectiveness of QMS processes. Direct, prepare and carry out internal quality audits with a view to measuring, analyzing and improving activities to control the quality, effectiveness and safety of pharmaceutical and biotechnological products.
Network and Computer Systems Operator
Desoft Computer Applications Company
2016.10 - 2018.04
Monitor programs, install and customize and support these operating systems and computer communications networks
Education
Bachelor Of Science In Business Administration - Business Administration
CUJAE José Antonio Echevarria Student University
Havana City Cuba06.2015
Skills
- Customer Service
- Problem-solving skills
- Goal-Oriented
- Resolving issues
- Customer communications
- Interpersonal Skills
- Quality Control
- Critical thinking
- Flexibility
Languages
English
Elementary
Timeline
Call Center Operator for Investment and Sales Advi
Call Center Solutions
2021.12 - 2024.02
Quality Control of Medical Equipment and Medicatio
CECMED The Center for State Quality Control of Med
2018.07 - 2021.07
Network and Computer Systems Operator
Desoft Computer Applications Company
2016.10 - 2018.04
Bachelor Of Science In Business Administration - Business Administration
CUJAE José Antonio Echevarria Student University
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