Daina Martin
Jacksonville,AR
Summary
Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Executive Assistant
Green Dragon Investments
05.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Realtor
iRealty Arkansas
05.2020 - 05.2022
- Maintain a good relationship with lenders, appraisers, home inspectors and escrow companies
- Promote sale of properties through open houses, engagement in multiple listing services and advertisements
- Inspect condition of premises and organize for necessary maintenance or inform property owners of maintenance needs
- Evaluate clients’ financial abilities and research properties within their buying power.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
Operations Manager
Transamerica Life Insurance Company
11.2009 - 01.2020
- Managed staff within the department while overseeing the entire premium process, evaluating standards for teams, and ensuring productivity/quality standards are met
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Spearhead projects, as well as represent department by attending board and company meetings/conference calls, and update management on team progress/states of work volume or issues
- Consistently maximize business performance by efficiently utilizing resources and placing heavy emphasis on production and strategy implementation
- Oversaw large teams across different states in a remote work capacity
- Provided day to day management and coordination of the Responsible Individuals for the production systems, test systems, resource management and operational project assignments
- Participated in other functional areas to resolve production problems and initiate corrective actions
- Exceeded expected quality of service on maintenance and deployment of upgrades, enhancements, and modifications to operational systems
- Promoted and implemented standards and procedures; as well as evaluation of standards to ensure KPI’s meet
- Worked within the established change control processes and coordinate appropriate downtime activities with internal and external consumers
- Prepared for and responded to audits for compliance with established standards, policies, configuration guidelines and procedures
- Maintained and expand comprehensive system hardware and software configuration database/library of all supporting documentation
- Participated in the planning and implementation of IT modernization activities, and systems integration.
Individual Product Specialist
Delta Dental
01.2004 - 10.2009
- Set up and maintained billing for approximately 7000 assisted individual accounts
- Reconciled monthly premiums and handled the collections and delinquent premiums due
- Created billing invoices, eligibility entry, changes, and verification
- Distributed recalculated billing statements and off-cycle bills
- Assisted in training new Billing Specialists
- Performed quarterly audits on all groups of 300 lives or more.
Client Service Manager
ABC Financial Services
02.2001 - 01.2004
- Managed a staff of 17 customer service representatives while importing monthly billing statements for clients into Excel format to monitor client progress
- Provided ongoing training to ensure up to date information on all new products and services
- Significantly reduced the average answer speed and the number of abandoned calls
- Implemented spreadsheets for both Client Services and Maintenance to track productivity and help determine staffing requirements and individual productivity
- Developed a new client contact screen to be added to the AS400, as well as a call campaign to educate clients on new technology.
Education
High School Diploma -
Travel And Tourism
Skills
- Department Management
- Team Building/Leadership
- Customer Satisfaction
- Process Improvement
- Spreadsheet Reporting
- Project Management
- Key Relationship Building
- Strategic Business Planning
- Goal Setting/Attainment
- Technology Implementation
- Financial Analysis
- Performance Review
- Account Management
- Business Planning
- Report writing
- Regulatory compliance
- Financial analysis
- Problem-solving abilities
Certification
- AR Life and Health License - Current
- AR Real Estate License - Inactive
Timeline
Executive Assistant - Green Dragon Investments
05.2022 - Current
Realtor - iRealty Arkansas
05.2020 - 05.2022
Operations Manager - Transamerica Life Insurance Company
11.2009 - 01.2020
Individual Product Specialist - Delta Dental
01.2004 - 10.2009
Client Service Manager - ABC Financial Services
02.2001 - 01.2004
Sylvan Hills High School - High School Diploma,
Advanced Career College - , Travel And Tourism