Erin Brantley
Jacksonville,AR
Summary
Healthcare management professional with over 10 years of experience spanning clinical care, office administration, insurance operations, and team leadership. Proven ability to manage daily clinic operations, supervise staff, resolve complex insurance and patient issues, and ensure high-quality patient care. Strong background in healthcare systems, compliance, team development, and customer service leadership.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE REP III/TEAM LEAD ASSISTANT
ARKANSAS BLUE CROSS BLUE SHIELD
02.2022 - Current
- De-escalate high-risk customer conflicts
- Assist training and onboarding of new team members
- Resolve claims and benefit issues for members and providers
- Maintain expert knowledge of company policies and procedures
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing claims, ensuring compliance with company policies and regulations.
OFFICE MANAGER
CENTRAL ARKANSAS REHABILITATION EXPERTS
11.2021 - 02.2022
- Managed daily operations of the clinic
- Submitted and appealed insurance claims
- Implemented administrative systems
- Streamlined office operations, enhancing workflow efficiency across administrative functions.
- Coordinated scheduling and communication for team members and external stakeholders.
LEAD MEDICAL ASSISTANT
ARKANSAS HEART HOSPITAL
02.2017 - 11.2021
- Scheduled patient appointments and diagnostic tests
- Organized and assigned clinical staff duties
- Assisted in maintaining patient flow
- Performed IV bloodwork
- Coordinated patient scheduling and follow-up care to enhance patient experience and access to services.
- Trained and mentored new staff on clinical procedures, office policies, and patient interaction techniques.
PATIENT CARE TECHNICIAN
UAMS
05.2015 - 01.2017
- Enhanced patient comfort and safety during procedures through direct care.
- Supported daily living activities for 10-15 patients each day.
- Monitored vital signs, promptly reporting changes to the medical team.
- Maintained precise patient records using electronic health record systems.
- Built strong rapport with patients while assisting nursing staff.
INDEPENDENT LIVING INSTRUCTOR
EASTER SEALS
06.2013 - 05.2015
- Assisted clients with daily living skills
- Presented instructional objectives
- Observed and documented client progress
CUSTOMER SERVICE REPRESENTATIVE (SEASONAL)
TELETECH
09.2014 - 12.2014
- Enrolled customers in prescription drug plans
- Built client relationships
- Exceeded sales goals
- Resolved customer inquiries through various communication channels, ensuring satisfaction and retention.
Education
Bachelor of Science - Healthcare Management
PARK UNIVERSITY
Parkville, MO12-2021
CERTIFIED MEDICATION TECHNICIAN - Healthcare
WARRENSBURG VETERANS HOME
WarrensburgCERTIFIED NURSE ASSISTANT - Healthcare
WARRENSBURG AREA CAREER CENTER
Warrensburg, MOSkills
- Healthcare Operations Management
- Staff Supervision & Training
- Insurance & Claims Management
- Patient Flow Optimization
- HIPAA & Compliance Awareness
- Policy & Procedure Development
- Team Leadership
- Communication & Conflict Resolution
- Critical Thinking & Problem Solving
- Adaptability in High-Pressure Environments
Accomplishments
Successfully graduated Blue Path with ABCBS, which focused on professionalism and career readiness within corporate America.
Serve as a board member on the Enterprise Employee Committee with ABCBS which focuses on generous donations to smaller organizations that participate in community outreach.
Timeline
CUSTOMER SERVICE REP III/TEAM LEAD ASSISTANT
ARKANSAS BLUE CROSS BLUE SHIELD
02.2022 - Current
OFFICE MANAGER
CENTRAL ARKANSAS REHABILITATION EXPERTS
11.2021 - 02.2022
LEAD MEDICAL ASSISTANT
ARKANSAS HEART HOSPITAL
02.2017 - 11.2021
PATIENT CARE TECHNICIAN
UAMS
05.2015 - 01.2017
CUSTOMER SERVICE REPRESENTATIVE (SEASONAL)
TELETECH
09.2014 - 12.2014
INDEPENDENT LIVING INSTRUCTOR
EASTER SEALS
06.2013 - 05.2015
Bachelor of Science - Healthcare Management
PARK UNIVERSITY
CERTIFIED MEDICATION TECHNICIAN - Healthcare
WARRENSBURG VETERANS HOME
CERTIFIED NURSE ASSISTANT - Healthcare
WARRENSBURG AREA CAREER CENTER
Awards
Successfully graduated from Blue Path with ABCBS which focused on professionalism and career readiness within corporate America.
Serve on the board of the Enterprise Employee Committee at ABCBS where generous donations are given to smaller organizations that participate in community outreach.