CAROLINA ZATARAIN

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

• Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
• Scheduling - Organized technician schedule for customer jobs.
• Completed payroll for staff of 45 direct reports.
• Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
• Managed Department Clerk area.
• Training - Responsible for training all new employees to ensure continued quality of customer service.
• Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
• Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.

• Member, American College of Healthcare Executives (ACHE)
• Certified Medical Assistant
• CPR Certified
• QBS Bilingual Certification
• UBT Member, Kaiser Permanente