Laura Vega
Garfield
Summary
Healthcare operations professional with 9 years of experience, proficient in staff coordination and compliance. Deep expertise in the healthcare industry, particularly within dialysis and post-acute care environments. Key strengths include bilingual communication, regulatory reporting, and achieving high documentation accuracy recognized during corporate audits. Passionate about improving patient care and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT
Davita
03.2022 - Current
- Partner with the Facility Administrator in daily operations, assisting with scheduling, financial tracking, payroll processing, and staff coordination.
- Collaborate with clinical teams to verify patient eligibility, coordinate admissions, and streamline transitions into care.
- Manage license renewal tracking system, preventing lapsed credentials and supporting flawless state survey outcomes.
- Manage all EQRS submissions with 100% accuracy in clinical and administrative data.
- Led access care education and referrals as Access Care Manager, supporting improved CVC (Central Venous Catheter) removal rates and vascular access outcomes.
LTC STAFFING COORDINATOR
Lakeview Rehabilitation and Care Center
07.2021 - 03.2022
- Managed scheduling and payroll for over 80 employees, achieving a 98% staffing coverage rate and optimizing operational efficiency.
- Led onboarding and performance coaching for a multidisciplinary team, significantly improving team effectiveness.
- Ensured adherence to licensure requirements, fostering a compliant and efficient workforce.
ADMINISTRATIVE ASSISTANT
Basic Home Infusion
05.2019 - 07.2021
- Coordinated nationwide patient intake, referrals, and scheduling across multiple states.
- Managed high-volume provider calls and clinical documentation, achieving 99% data integrity and timely reimbursements.
- Conducted documentation trend analysis to identify compliance gaps, leading to process improvements implemented company-wide.
- Trained administrative personnel, standardizing procedures to ensure consistency and regulatory compliance.
PRACTICE MANAGER
Precision Upper Cervical
02.2017 - 05.2019
- Implemented quality control measures for medical records, ensuring 100% accuracy and regulatory adherence.
- Directed front office operations, optimizing patient scheduling, insurance verification, and intake coordination.
- Supervised medical records and registration processes, achieving full compliance with clinical needs and regulations.
- Oversaw hiring, orientation, and training of administrative staff to uphold office policies and quality standards.
Education
Healthcare Administration -
Southern New Hampshire University
Skills
- Healthcare operations management
- Compliance and regulatory reporting
- Staff coordination and development
- Scheduling management
- Kronos
- Workday
- Iprocurement and Inventory Management
- Insurance Verification
- HIPAA regulations compliance
Websites
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
Healthcare Delivery for Medical Practice Managers
Johns Hopkins University
Johns Hopkins University
Timeline
ADMINISTRATIVE ASSISTANT
Davita
03.2022 - Current
LTC STAFFING COORDINATOR
Lakeview Rehabilitation and Care Center
07.2021 - 03.2022
ADMINISTRATIVE ASSISTANT
Basic Home Infusion
05.2019 - 07.2021
PRACTICE MANAGER
Precision Upper Cervical
02.2017 - 05.2019
Healthcare Administration -
Southern New Hampshire University