Candice Grazian
Tomball,TX
Summary
Detail-oriented professional with a strong background in healthcare operations. Skilled in data management and workflow optimization, facilitating seamless service delivery and enhancing patient interactions. Ready to leverage expertise to improve organizational efficiency.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Remote Operations Team Lead III
Memorial Hermann Hospital System
Houston, TX
07.2021 - Current
- Trained and mentored staff on patient access procedures, fostering a knowledgeable team capable of improving patient interactions.
- Coordinated communication among patients, healthcare providers, and insurance companies to ensure seamless service delivery.
- Collaborated with multiple departments within the organization to streamline processes and improve operational efficiency.
- Facilitated insurance verification and authorization processes efficiently.
- Managed patient registration and scheduling for diverse services.
- Performed daily audits of patient accounts to ensure accuracy of information entered into system.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Utilized electronic health records systems to maintain accurate patient data.
- Developed and implemented strategies to streamline operational processes.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Managed conflict resolution within the team to maintain a positive work environment.
- Organized schedules and meetings for the management team.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Facilitated team meetings, capturing notes and action items clearly.
Patient Access Representative III
Memorial Hermann Health System
The Woodlands, TX
05.2017 - 06.2021
- Verified insurance eligibility and collected necessary patient information.
- Streamlined patient check-in and registration processes to enhance patient experience.
- Managed appointment scheduling using electronic health record systems.
- Delivered exceptional customer service to patients and families, ensuring satisfaction and addressing concerns effectively.
- Coordinated with healthcare staff to ensure smooth patient flow.
- Addressed patient inquiries and resolved issues promptly and professionally.
- Maintained accurate patient records in compliance with privacy regulations.
- Answered phones promptly in a professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations. Processing patient estimates. Communicating financial obligations to patients collecting co-payments and deposits.
Regional Patient Coordinator
Memorial Hermann Health System
Houston, Texas
08.2012 - 04.2017
- Oversaw day-to-day operations of Patient Access staff of 25+ employees in 19 locations of Sports Medicine and Occupational Therapy.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Resolved patient concerns promptly to enhance overall experience in the clinic.
- Trained new staff on patient access protocols and customer service standards.
- Supported regional manager in streamlining daily operations to enhance team efficiency.
- Engaged with physicians and leadership team to share updated financial information and discuss clinic operations.
- Oversaw preparation of regional Excel reports to ensure compliance with billing requirements for Medicare and Medicaid.
- Support Human Resources with coaching and mentoring of staff; handling performance issues through tracking, counseling, and resolution.
- Generated monthly reports to evaluate provider productivity and identify areas for improvement.
Education
High School Diploma -
Magnolia High School
Magnolia, TXSkills
- Healthcare operations management
- Electronic health records
- Data management and analysis
- Workflow optimization
- Process improvement strategies
- Resource allocation and planning
- Client relationship management
- Team leadership and development
- Effective communication skills
- Problem solving techniques
- Medical coding
System Tools
- Microsoft Office Suite (Excel, Word, Outlook, Powerpoint)
- Epic EMR/Electronic Medical Records
- Scheduling platforms
- Availity
Certification
Certification of Ambulatory Service Leadership Academy 2024
Timeline
Remote Operations Team Lead III
Memorial Hermann Hospital System
07.2021 - Current
Patient Access Representative III
Memorial Hermann Health System
05.2017 - 06.2021
Regional Patient Coordinator
Memorial Hermann Health System
08.2012 - 04.2017
High School Diploma -
Magnolia High School