Summary
Overview
Work History
Education
Skills
Timeline
Preferred Name & Pronouns
Hobbies
Preferred Name & Pronouns
Hobbies
TruckDriver
Daina Vollmer

Daina Vollmer

Customer Service Support
San Jose,CA

Summary

Versatile Personal Shopper offering over 12 years experience exercising expert customer satisfaction and recognized for being an adapting, fast worker. Maintains current market insights on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, P.O.S., scanners and GPS to complete orders. In the long standing, I'm eager to contribute to a growing company & building relationships with loyal customers.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

In Home Delivery Driver

Walmart.com
Santa Clara, CA
11.2022 - Current
  • Delivered packages and online grocery orders to customer doorsteps, inside homes, garages, business offices. Picked up customer online returns and processed them.
  • Held positive relationships with regular customers and welcoming new members. Verified customer information.
  • Operated vehicle safely in highly congested areas with no traffic violations. Operated electric and gas powered vehicles. Maintained safe driving practices and observed traffic laws.
  • Handled packages carefully, observing indications on packaging of fragile contents.
  • Performed food safety checks daily on grocery deliveries.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadlines.

Personal Shopper

Walmart.com
San Jose, CA
02.2020 - Current
  • Reviewed online grocery & general merchandise orders. Picked & binned orders with inventory management system, Zebra TC.
  • Memorized store layout, familiarized back stock, tracked substitutions, staging orders promptly, & meeting client's schedules.
  • Met daily metrics, performed quality checks, loaded orders, reviewed orders with customers, & processed 90 orders daily. Problem solve orders, listen to customer feedback, & collaborate with co-workers to provide customer support.
  • Maintaining pick carts & completing daily materials inventory for them. Providing management quickly with damages to them.

Front End Customer Service Associate

SPROUTS FARMERS MARKET
SUNNYVALE, CA
01.2018 - 02.2020
  • Welcomed guests, sale transactions, product returns, claims, product knowledge, P.O.S processing, & maintenance. Stayed over during high traffic hours.
  • Completed department walk throughs and check-in with staff.
  • Provided support in Vitamins & Health department. Assisted guests with requests, product education, and personalized guest's experience.

Customer Availability Processor

WALMART SUPER CENTER
TELL CITY, IN
10.2016 - 11.2017
  • Unload & separate new general merchandise. Maintaining inventory accuracy, correct bin and shelve capacity, restocking customer availability, & attending daily team meetings.
  • Performed department restocks, located back stock for customers, and increased shelve capacity for Cosmetics and Heath/Beauty departments.
  • Operating pallet jack & optimized all scanning and logging with a Zebra TC.

Sales Consultant

LANE BRYANT, GILBERT
Gilbert, AZ
11.2015 - 05.2016
  • Opening & Closing duties, Visual merchandising, Organized promotions and store events, P.O.S. processing, fulfill online orders, store maintenance, & inventory management.
  • One on One customer service, welcomed guests, maintain positive and safe environment, applied courtesy and recommendation sales, client centered approach to identify personalized fashion needs.
  • Provided personalized customer service to 40 clients daily. Reached a daily store sales goal.

Retail Store Associate

MACY’S INC
SANTA CLARA, CA
02.2010 - 09.2015
  • Opening & Closing Duties. P.O.S processing, maintained sales floor and dressing rooms, welcomed guests, informed guests of promotions, & recommendation sales.
  • Performed product knowledge, product returns, sale transactions, opening credit accounts: 3 accounts weekly, maintaining daily/weekly sales metrics, personal shopping, following up with clients, price verifying.
  • Team member training, displayed merchandise, inventory processing, & merchandise replenishment. Engaged in on-going sales development and product knowledge trainings.
  • Established positive connection with customers, and influencing their shopping experience.

AODA Counselor

SALVATION ARMY REHABILITATION
SAN JOSE, CA
01.2013 - 10.2013
  • Clinical supervision in 90 day 12 step residential program, meeting the core functions in alcohol & chemical dependency counseling.
  • Performed and assessed individual counseling within the 12 core functions of addiction recovery. Support clients through AA & NA.
  • Developed treatment plans with clients to meet their clinical goals.
  • Facilitate groups: education, process, 12 step, and weekly check-in.
  • Completed process notes, exercise feedback, weekly team meetings, case management services, and displayed sensitivity to nature of the client's disease and background.

Education

Some College (No Degree) - Social Science

San Jose City College
San Jose, CA
01.2010 - 06.2013

Skills

    Team mate

Timeline

In Home Delivery Driver

Walmart.com
11.2022 - Current

Personal Shopper

Walmart.com
02.2020 - Current

Front End Customer Service Associate

SPROUTS FARMERS MARKET
01.2018 - 02.2020

Customer Availability Processor

WALMART SUPER CENTER
10.2016 - 11.2017

Sales Consultant

LANE BRYANT, GILBERT
11.2015 - 05.2016

AODA Counselor

SALVATION ARMY REHABILITATION
01.2013 - 10.2013

Retail Store Associate

MACY’S INC
02.2010 - 09.2015

Some College (No Degree) - Social Science

San Jose City College
01.2010 - 06.2013

Preferred Name & Pronouns

Daniel Yoel Vollmer & He/They.

Hobbies

Family oriented, Arts & Crafts, fact-finding, baking, systemize, health, and wellbeing.

Preferred Name & Pronouns

Daniel Joel Vollmer & He/They.

Hobbies

Family oriented, Arts & Crafts, fact-finding, baking, systemize, health, and wellbeing.

Daina VollmerCustomer Service Support