Daina Vollmer
Customer Service Support
San Jose,CA
Summary
Versatile Personal Shopper offering over 12 years experience exercising expert customer satisfaction and recognized for being an adapting, fast worker. Maintains current market insights on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, P.O.S., scanners and GPS to complete orders. In the long standing, I'm eager to contribute to a growing company & building relationships with loyal customers.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
In Home Delivery Driver
Walmart.com
Santa Clara, CA
11.2022 - Current
- Delivered packages and online grocery orders to customer doorsteps, inside homes, garages, business offices. Picked up customer online returns and processed them.
- Held positive relationships with regular customers and welcoming new members. Verified customer information.
- Operated vehicle safely in highly congested areas with no traffic violations. Operated electric and gas powered vehicles. Maintained safe driving practices and observed traffic laws.
- Handled packages carefully, observing indications on packaging of fragile contents.
- Performed food safety checks daily on grocery deliveries.
- Utilized GPS to plan delivery routes with focus on efficiency and deadlines.
Personal Shopper
Walmart.com
San Jose, CA
02.2020 - Current
- Reviewed online grocery & general merchandise orders. Picked & binned orders with inventory management system, Zebra TC.
- Memorized store layout, familiarized back stock, tracked substitutions, staging orders promptly, & meeting client's schedules.
- Met daily metrics, performed quality checks, loaded orders, reviewed orders with customers, & processed 90 orders daily. Problem solve orders, listen to customer feedback, & collaborate with co-workers to provide customer support.
- Maintaining pick carts & completing daily materials inventory for them. Providing management quickly with damages to them.
Front End Customer Service Associate
SPROUTS FARMERS MARKET
SUNNYVALE, CA
01.2018 - 02.2020
- Welcomed guests, sale transactions, product returns, claims, product knowledge, P.O.S processing, & maintenance. Stayed over during high traffic hours.
- Completed department walk throughs and check-in with staff.
- Provided support in Vitamins & Health department. Assisted guests with requests, product education, and personalized guest's experience.
Customer Availability Processor
WALMART SUPER CENTER
TELL CITY, IN
10.2016 - 11.2017
- Unload & separate new general merchandise. Maintaining inventory accuracy, correct bin and shelve capacity, restocking customer availability, & attending daily team meetings.
- Performed department restocks, located back stock for customers, and increased shelve capacity for Cosmetics and Heath/Beauty departments.
- Operating pallet jack & optimized all scanning and logging with a Zebra TC.
Sales Consultant
LANE BRYANT, GILBERT
Gilbert, AZ
11.2015 - 05.2016
- Opening & Closing duties, Visual merchandising, Organized promotions and store events, P.O.S. processing, fulfill online orders, store maintenance, & inventory management.
- One on One customer service, welcomed guests, maintain positive and safe environment, applied courtesy and recommendation sales, client centered approach to identify personalized fashion needs.
- Provided personalized customer service to 40 clients daily. Reached a daily store sales goal.
Retail Store Associate
MACY’S INC
SANTA CLARA, CA
02.2010 - 09.2015
- Opening & Closing Duties. P.O.S processing, maintained sales floor and dressing rooms, welcomed guests, informed guests of promotions, & recommendation sales.
- Performed product knowledge, product returns, sale transactions, opening credit accounts: 3 accounts weekly, maintaining daily/weekly sales metrics, personal shopping, following up with clients, price verifying.
- Team member training, displayed merchandise, inventory processing, & merchandise replenishment. Engaged in on-going sales development and product knowledge trainings.
- Established positive connection with customers, and influencing their shopping experience.
AODA Counselor
SALVATION ARMY REHABILITATION
SAN JOSE, CA
01.2013 - 10.2013
- Clinical supervision in 90 day 12 step residential program, meeting the core functions in alcohol & chemical dependency counseling.
- Performed and assessed individual counseling within the 12 core functions of addiction recovery. Support clients through AA & NA.
- Developed treatment plans with clients to meet their clinical goals.
- Facilitate groups: education, process, 12 step, and weekly check-in.
- Completed process notes, exercise feedback, weekly team meetings, case management services, and displayed sensitivity to nature of the client's disease and background.
Education
Some College (No Degree) - Social Science
San Jose City College
San Jose, CA 01.2010 - 06.2013
Skills
Team mate
Timeline
In Home Delivery Driver
Walmart.com
11.2022 - Current
Personal Shopper
Walmart.com
02.2020 - Current
Front End Customer Service Associate
SPROUTS FARMERS MARKET
01.2018 - 02.2020
Customer Availability Processor
WALMART SUPER CENTER
10.2016 - 11.2017
Sales Consultant
LANE BRYANT, GILBERT
11.2015 - 05.2016
AODA Counselor
SALVATION ARMY REHABILITATION
01.2013 - 10.2013
Retail Store Associate
MACY’S INC
02.2010 - 09.2015
Some College (No Degree) - Social Science
San Jose City College
01.2010 - 06.2013
Preferred Name & Pronouns
Daniel Yoel Vollmer & He/They.
Hobbies
Family oriented, Arts & Crafts, fact-finding, baking, systemize, health, and wellbeing.
Preferred Name & Pronouns
Daniel Joel Vollmer & He/They.
Hobbies
Family oriented, Arts & Crafts, fact-finding, baking, systemize, health, and wellbeing.