Dainee Barban Gonzalez
Miami
Summary
Professional with experience in case management and in Psychology, due to my five-year degree in Cuba, skilled in developing and implementing client care plans that address individual needs and circumstances. Known for fostering team collaboration and driving results, adaptable to changing environments, and capable of managing multiple priorities. Proficient in needs assessment, resource coordination, and client advocacy, consistently maintaining high standards and results-oriented approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver Cabin Agent
Eulen Aviation
03.2022 - Current
- Cleaning and disinfecting assigned areas.
- Proper handling of cleaning chemicals and equipment.
- Safely transporting the work team to assigned cleaning locations.
- Adhering to company safety, hygiene, and protocol standards.
Online Personal Shopper
Walmart Neighborhood Market
01.2020 - 02.2022
- Personalized online customer support for product selection based on customer needs and preferences.
- Product recommendations based on trends, promotions, and inventory availability.
- Customer service via chat and phone calls, ensuring a positive shopping experience.
- Order management, including exchanges and returns.
- Focus on customer service and achieving sales targets.
Case Management
Fénix Care Service
04.2020 - 09.2020
- Managed assigned cases.
- Monitored service plans to ensure compliance.
- Coordinated community, medical, and social resources based on client needs.
- Provided emotional support and guidance to clients.
- Collaborated with interdisciplinary teams to improve client outcomes.
- Maintained accurate and up-to-date documentation in internal systems.
- Enhanced organizational efficiency by streamlining case management processes and reducing paperwork redundancies.
- Participated in weekly multidisciplinary team meetings to discuss case management strategies for complex patients.
- Increased efficiency of case management processes by implementing time-management strategies and staying organized.
- Enhanced client experience by providing comprehensive case management support services.
- Conducted case management activities and services with multidisciplinary team.
Admissions Department
Florida International Training Institute
10.2018 - 01.2020
- Provided direct customer service regarding the high demand for the technical courses offered at the institution.
- Resolved problems and managed situations by addressing students needs.
- Maintained detailed records of all information.
- Followed up on each student’s open file.
Educational Psychologist
Raciel Lopez Special School
Mayabeque, Cuba
09.2014 - 12.2016
- Conducted comprehensive psychological assessments to identify student needs and develop tailored intervention plans.
- Collaborated with educators to implement evidence-based strategies for enhancing student learning outcomes.
- Provided individual and group counseling sessions, fostering social-emotional development in students.
- Developed and delivered training workshops for staff on effective behavior management techniques.
- Analyzed data from assessments to inform instructional practices and support student progress monitoring.
- Coordinated multidisciplinary team meetings to ensure alignment on student support services and interventions.
- Established strong relationships with community organizations to provide additional resources and support services for students and their families.
- Recommended strategies and additional resources to support student developmental and educational needs.
- Facilitated interdisciplinary meetings to assess goals and progress.
- Coordinate recreational activities with senior care centers, based on an action plan tailored to their emotional and social needs.
- Evaluate the creation of workshops for seniors in collaboration with health and care organizations, that foster a positive and relaxed emotional environment.
Education
Bachelor of Science - Case Management
Florida Certification Board
01.2020
Bachelor of Science - Education Pedagogy and Psychology
UNAH “Fructuoso Rodríguez”
01.2014
Skills
- Customer Service
- Time management
- Communication
- Conflict Resolution
- Interpersonal Communications
- Problem Solving
- Telephone Skills
- Client advocacy
- Ethical practice
- Case assessment
- Positive attitude
- Team collaboration
- HIPAA compliance
- Active listening
- Verbal and written communication
- Relationship building
- Patient support
Certification
Bachelor Degree on Psychology
LANGUAGES
Spanish, Native/Bilingual
English, Advanced
ABOUT ME
- I have a drivers license
- I have management experience: 1 years
Timeline
Driver Cabin Agent
Eulen Aviation
03.2022 - Current
Case Management
Fénix Care Service
04.2020 - 09.2020
Online Personal Shopper
Walmart Neighborhood Market
01.2020 - 02.2022
Admissions Department
Florida International Training Institute
10.2018 - 01.2020
Educational Psychologist
Raciel Lopez Special School
09.2014 - 12.2016
Bachelor of Science - Education Pedagogy and Psychology
UNAH “Fructuoso Rodríguez”
Bachelor of Science - Case Management
Florida Certification Board