Daineris Hernandez
La Porte
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Cashier
Barri Agent
Pasadena
04.2024 - 06.2024
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and surrounding spaces.
- Handled cash, credit, and checks with accuracy and attention to detail.
- Balanced cash drawer at beginning and end of shifts for accountability.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Waitress Trainee
Taqueria Alazan Poblano
Pasadena
01.2024 - 03.2024
- Assisted customers with menu selections and answered questions about dishes.
- Served food and beverages promptly while maintaining a friendly demeanor.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness of dining area by clearing tables and resetting for new guests.
- Processed customer payments accurately using point-of-sale system.
- Monitored inventory levels of supplies and communicated needs to management.
- Handled customer complaints professionally and resolved issues efficiently.
- Participated in training sessions to learn restaurant procedures and service standards.
- Maintained a professional attitude while working in a fast-paced environment.
- Provided excellent customer service during meal times.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Greeted customers and provided menus.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Checked that all orders were accurate before delivering to customers.
- Learned to properly handle cash transactions and process credit card payments.
- Informed customers of daily specials and menu changes.
Cashier Clerk in Store and Warehouse
Tiendas Caribe
Cuba
01.2013 - 08.2023
- Processed customer transactions efficiently and accurately at retail location.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area for optimal operations.
- Handled cash, credit, and electronic payments securely during shifts.
- Collaborated with team members to ensure smooth store operations during peak times.
- Managed inventory levels by restocking shelves as needed throughout the day.
- Trained new cashiers on register operation and customer service protocols.
- Resolved customer complaints promptly to enhance shopping experience at store.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Elementary Medium Level - Dancer
Alfonso Pérez Isaac
Cuba, Matanzas 09.2004 - 07.2008
Skills
- Cash register operation
- Payment processing
- Customer service
- Point-of-sale systems
- Cash handling
- Inventory management
- Team collaboration
- Problem solving
- Attention to detail
- Organizational skills
- Cleanliness maintenance
- Loss prevention
Timeline
Cashier
Barri Agent
04.2024 - 06.2024
Waitress Trainee
Taqueria Alazan Poblano
01.2024 - 03.2024
Cashier Clerk in Store and Warehouse
Tiendas Caribe
01.2013 - 08.2023
Elementary Medium Level - Dancer
Alfonso Pérez Isaac
09.2004 - 07.2008