Dainery Rivera
Miami,FL
Summary
Proven leader and multitasker, I elevated team performance at SlS Miami Beach by fostering strong communication and support. My expertise in food safety compliance and a positive attitude have consistently enhanced customer satisfaction and loyalty. Skilled in managing high-volume environments, I excel in delivering attentive service and building meaningful customer relationships.
Overview
5
5
years of professional experience
Work History
Server Captain
SlS Miami Beach
08.2023 - Current
- Increased teamwork amongst servers through consistent communication and support during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Henderson Park Inn
10.2022 - 07.2023
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
P. F. Chang's
02.2020 - 09.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Science - Business Administration And Human Resources
Miami Dade College
Miami, FL01-2020
Skills
- Strong multitasking
- Exceptional leadership
- Team Management
- Food Safety Compliance
- Menu knowledge
- Positive and Friendly Attitude
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server Captain
SlS Miami Beach
08.2023 - Current
Server
Henderson Park Inn
10.2022 - 07.2023
Server
P. F. Chang's
02.2020 - 09.2022
Associate of Science - Business Administration And Human Resources
Miami Dade College
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