Dainery Rivera
MIAMI Lakes,FL
Summary
Dynamic hospitality professional with expertise in guest relations and dining coordination. Proven ability to deliver exceptional service, resolve issues efficiently, and lead teams to enhance customer satisfaction.
Overview
15
15
years of professional experience
Work History
Crew Steward
Family(70ft Princess) - Moon River(95ft Princess))
Miami, Florida
03.2020 - 05.2026
- Prepared and presented gourmet meals for guests onboard.
- Coordinated dining arrangements, enhancing guest satisfaction and experience.
- Maintained cleanliness and organization in service areas, ensuring high standards of hygiene and presentation.
- Assisted with navigation and safety protocols during excursions, contributing to guest safety and enjoyment.
Crew Steward
Seduction(83ft) - Traveler V (93ft)
Miami, Florida
12.2020 - 12.2025
- Cultivated relationships with guests to personalize and elevate their experience.
- Managed inventory for food and beverage supplies to ensure availability and quality.
- Provided all guests with exceptional service and hospitality.
- Directed cleaning operations for cabins, bathrooms, public areas, and living spaces to maintain hygiene and comfort.
Captain Waiter
SlS
Miami Beach, Florida
09.2021 - 04.2025
- Trained and mentored junior waitstaff in customer service techniques to enhance guest experience.
- Supervised wait staff to ensure accurate order taking and timely delivery of food items, contributing to overall service quality.
- Resolved customer complaints efficiently while maintaining positive interactions, fostering guest satisfaction.
- Facilitated efficient service operations in the restaurant.
Star Alliance VIP Agent
Global Lounge
Miami, Florida
09.2011 - 03.2020
- Coordinated travel arrangements for clients, enhancing overall travel experience through tailored schedules and preferences.
- Managed customer inquiries to ensure exceptional service and satisfaction.
- Resolved client issues promptly, maintaining operational efficiency during peak hours and minimizing service disruptions.
- Cultivated partnerships with key service providers, broadening service offerings and improving client satisfaction.
- Assisted in training new agents on company policies and procedures.
Education
Associate of Science -
Miami Dade College
Miami, FL06-2020
Skills
- Event coordination
- Inventory management
- Customer service excellence
- Food safety compliance
- Hospitality management
- Order processing efficiency
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Captain Waiter
SlS
09.2021 - 04.2025
Crew Steward
Seduction(83ft) - Traveler V (93ft)
12.2020 - 12.2025
Crew Steward
Family(70ft Princess) - Moon River(95ft Princess))
03.2020 - 05.2026
Star Alliance VIP Agent
Global Lounge
09.2011 - 03.2020
Associate of Science -
Miami Dade College