Newhouse CAGE Lab Specialist
Syracuse University School Of Public Communication
Syracuse, NY
07.2022 - Current
- Provided technical guidance and training to co-worker.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed reservations and provided customers with detailed itineraries and receipts.
- Follow all the Newhouse CAGE policies and procedures for daily, opening, and closing operations.
- Maintaining the organization and cleanliness of all equipment including our facilities: cage, labs, and editing suites
- Answering Newhouse Help Desk phone and creating help desk tickets for technology issues or requests
- Performed data entry and completed proper paperwork.
- Developed creative design for print materials, brochures, banners, and signs.
- Defined problems to make decisions and moved forward to support quick resolution.