Dairl Broaddus
Rainsville
Summary
Dedicated professional with extensive experience in automotive service roles. Known for exceptional customer service skills and a commitment to process improvement, ready to contribute to an organization focused on quality and efficiency.
Overview
17
17
years of professional experience
Work History
Automotive Technician
Harbin Automotive Group
Scottsboro, AL
12.2018 - 06.2026
- Diagnosed complex automotive issues using advanced diagnostic tools and equipment.
- Performed routine maintenance and repairs on various vehicle makes and models efficiently.
- Completed STARS courses online in order to gain knowledge of Ford products and obtain certification.
- Implemented process improvements to enhance workflow efficiency in the service bay.
- Currently capable of being sent to several Ford hands-on classes to obtain further certification.
Cavalry Scout (19D)
US Army
Fort Bragg, NC
08.2016 - 09.2019
- Conducted reconnaissance missions to gather intelligence on enemy positions and movements.
- Operated advanced surveillance equipment to enhance situational awareness in diverse environments.
- Collaborated with infantry units to develop strategic operational plans based on gathered intelligence.
- Trained and mentored junior scouts on tactical procedures and equipment usage for mission success.
Service Advisor
Carl Gregory Ford
Fort Payne, AL
01.2009 - 05.2014
- Assisted customers with inquiries and service appointments, ensuring a positive experience.
- Coordinated repair orders and communicated updates to clients effectively.
- Developed knowledge of Ford vehicle models to provide informed recommendations.
- Streamlined service processes, enhancing efficiency in workflow management.
Education
High School Diploma -
High School Diploma -
Fort Payne High School
Fort Payne, AL05-2010
Skills
- I was raised in a Ford dealership setting
- Worked in every position in the service department when employed at Carl Gregory
- Worked as a Tech and Mobile service administrator at Harbin
- Have experience with Reynolds&Reynolds and CDK
- Understand warranty processes and required data required to submit warranty approvals
- Wish to progress my career in any position that my skill set would be most valuable
Timeline
Automotive Technician
Harbin Automotive Group
12.2018 - 06.2026
Cavalry Scout (19D)
US Army
08.2016 - 09.2019
Service Advisor
Carl Gregory Ford
01.2009 - 05.2014
High School Diploma -
High School Diploma -
Fort Payne High School