Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dai’Ron McDowell

Las Vegas,NV

Summary

A professional with strong focus on delivering impactful solutions and meeting high standards. Extensive experience in analyzing client needs and providing tailored recommendations that drive success. Known for effective team collaboration and adaptability, ensuring reliable support and alignment with evolving requirements. Skilled in problem-solving and client relationship management.

Overview

17
17
years of professional experience
7
7
Certification

Work History

Business Solution Advisor

Bank OF America
10.2015 - Current
  • As a Business Advisor I conduct in-depth market research to identify opportunities for expansion and growth.
  • Identifying funding opportunities for small businesses, assisting with loan applications as needed.
  • Strengthening client relationships, resulting in repeat business and referrals, by consistently delivering high-quality consulting services.
  • Being their primary contact within the financial center to assist with their business and personal priorities to ensure all needs are met
  • Maximizing the relationship with partners for additional solutions and services.
  • I proactively make outbound calls and send emails to set up appointments for relationship reviews
  • I provide better money habit knowledge engaging my community to ensure financial literacy

Personal Banker 2 (Safe)

Wells Fargo Bank
03.2013 - 10.2015
  • As a Personal Banker 2 I generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Prospecting lead, outsourcing new relationships via phone, visiting offices and sending mailers, processing loans, maintaining accounts, problem resolution, building strong relationships with partners to ensure customer financial goals are met.

Personal Banker 1

Wells Fargo Bank
05.2011 - 03.2013
  • As a Personal Banker I Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Uncover customer financial priorities aligning them with solutions that help them reach their goals
  • Also being an active member in the community conducting financial literacy seminars for the youth and adults
  • My daily activities were outsourcing client traffic by visiting business offices, sending mailers and out reach by phone

customer sales & service Rep.

Wells Fargo Bank
04.2009 - 05.2011
  • As a CSSR I helped large volume of customers every day with positive attitude and focus on customer satisfaction. Along with support to bankers and management staff uncovering customer financial needs
  • Accepted payments and updated accounts with latest information, document preparation, problem resolution, opening and closing accounts.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.

Teller

Wells Fargo Bank
01.2008 - 04.2009
  • As a teller I assisted customers with account inquiries, resolving issues promptly and professionally.
  • By uncovering their financial needs, introducing solutions that fit their life's priorities and generating leads for other team members to close
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

Cybersecurity -

University of Nevada Las Vegas
10-2023

Major Business -

Grossmont College
San Diego, CA
01.2007

Skills

  • Windows XP
  • MS Word
  • Expert People Skills
  • Cybersecurity awareness
  • Cybersecurity support
  • Cybersecurity administration
  • Cybersecurity risk
  • Cybersecurity Measures Implementation
  • Cybersecurity Basics
  • Cybersecurity frameworks

Certification

  • Cloud Security
  • Computer Networking
  • Linux Security
  • Network Security
  • Ethical Hacking
  • Cyber Infrastructure and Technology
  • Digital Forensics & Incident Response


Timeline

Business Solution Advisor

Bank OF America
10.2015 - Current

Personal Banker 2 (Safe)

Wells Fargo Bank
03.2013 - 10.2015

Personal Banker 1

Wells Fargo Bank
05.2011 - 03.2013

customer sales & service Rep.

Wells Fargo Bank
04.2009 - 05.2011

Teller

Wells Fargo Bank
01.2008 - 04.2009

Cybersecurity -

University of Nevada Las Vegas

Major Business -

Grossmont College

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Dai’Ron McDowell