Dairyan Dugar
Fairburn,GA
Summary
Strategic and insights-driven Talent Analytics Consultant with a strong background in scheduling systems, operational trend analysis, and customer-focused solutions. Known for delivering compelling data narratives that drive talent acquisition decisions, improve workforce strategies, and align recruiting metrics with broader business goals. Skilled in system analysis, data visualization, and collaborative insight delivery across recruitment and business teams.
Overview
7
7
years of professional experience
Work History
SENIOR PILOT SCHEDULER
Delta Air Lines
03.2024 - Current
- Scheduled flight crew coverage with 100% compliance with FAR, ALPA, and company policy
- Delivered support for 15,000+ pilot workforce with conflict resolution and critical issue management
- Leveraged automation tools and internal systems (RES, OSS, DBMS) to optimize scheduling workflows
REFUND SOLUTION SPECIALIST
Delta Air Lines
11.2022 - 03.2024
- Analyzed case records to identify operational trends and inform process improvements
- Calculated passenger refunds with high accuracy by using archived and active case data
- Collaborated cross-functionally to prevent future refund delays and enhance customer experience
CUSTOMER EXPERIENCE SPECIALIST
Delta Air Lines
01.2022 - 11.2022
- Maintained a 96% customer satisfaction rating through strong issue resolution and service delivery
- Applied product knowledge to align solutions with customer needs and improve engagement
- Contributed to revenue generation via up-selling and cross-selling strategies
TECHNICAL SUPPORT ADVISOR
KellyConnect - Apple Support
05.2018 - 09.2019
- Led a 10-person team addressing iTunes billing discrepancies and complex customer cases
- Conducted product investigations and issue resolutions to improve customer retention
- Escalated and resolved high-impact cases with detailed product support knowledge
Education
Masters Of Business Administration -
DeVry University
10.2021
Bachelor of Science -
University of West Georgia
04.2014
Associate of Science -
Middle Georgia College
05.2011
Skills
- Database Management System (DBMS)
- Delta RES and OSS systems
- Conflict Resolution
- Strong Written & Oral Communication
- Information Assurance
- MS Office Suite
- Leadership / Followership
- Customer-Facing Communication
- Critical Thinking
- Crew Scheduling
- Safety Standards and Management
- Time Management
Websites
Timeline
SENIOR PILOT SCHEDULER
Delta Air Lines
03.2024 - Current
REFUND SOLUTION SPECIALIST
Delta Air Lines
11.2022 - 03.2024
CUSTOMER EXPERIENCE SPECIALIST
Delta Air Lines
01.2022 - 11.2022
TECHNICAL SUPPORT ADVISOR
KellyConnect - Apple Support
05.2018 - 09.2019
Bachelor of Science -
University of West Georgia
Associate of Science -
Middle Georgia College
Masters Of Business Administration -
DeVry University