Joey Gannon
Atlanta,GA
Summary
Airline professional with expert-level understanding in the field of pilot scheduling and commercial aircraft provisioning. Established leader and team player with proven change and personnel management skills at all levels. Detail oriented and conscientious operator with a practical perspective. Dedicated career Delta Air Lines employee who is actively seeking experience and opportunities to continue skill growth and opportunities to be able to contribute even more.
Overview
7
7
years of professional experience
Work History
Senior Pilot Scheduler
Delta Air Lines, Inc
05.2024 - Current
- Provides excellent customer service for pilots that call in for inquires and help.
- Enures all reserve resources are maximized before going with premium solution. In turn contributed to a 6 million savings in 2024.
- Expert on all relative PWA references and rules for scheduling.
On Board Services Operations Manager
Delta Air Lines, Inc
09.2022 - 05.2024
- Full operational daily oversight of Delta Air Lines largest global catering facility in Atlanta Georgia at the Newrest Domestic Flight Kitchen.
- Currently leading 5 Delta catering coordinators in all aspects.
- Coaching and supporting 1300 Newrest employees with daily support and guidance.
- Proven leader and seasoned coach with a proven commitment to improving Delta Air Lines.
- Responsible for daily, monthly, and annual processes change communication, administration, and adherence.
- Current Subject Matter Expert Catering Transportation/Fleet, Catering Specifications and O2P
On Board Services Tower Coordinator
Delta Air Lines, Inc
05.2021 - 09.2022
- Responsible for day to day coordination of catering ramp operations.
- Monitors ground radio frequencies and coordination as needed.
- Closely connected with the Gate Keeper position in the ACC to communicate and coordinate aircraft swaps.
- Works closely with the OCC Catering desk during all tactical and strategic planning sessions for Boston.
- Played key role in development and launch of O2p, providing research and facilitating training for staff.
- Oversees overall vendor compliance for brand ready catering.
- Supports the caterers production control manager executing service changes.
Customer Experience Specialist
Delta Air Lines, Inc
07.2019 - 05.2021
- Averages 60 calls per day addressing customer inquiries, solving problems and providing product information.
- Provides excellent customer care by responding to requests, assisting with product selection and handling complex customer issues.
- Meets all customer call guidelines including service levels, handle time and productivity.
- Assists customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Airport Service Agent
Delta Air Lines, Inc
07.2018 - 07.2019
- Service with a smile while checking in domestic and international passengers and luggage.
- Skilled in Delta's operating systems (SNAPP, FIDS, and DLterm).
- Proficient in Delta and FAA procedures.
- Experienced with ensuring compliance when passengers transport restricted items.
- Solving problematic travel situations for passengers.
Education
Political Science/Nursing
Seton Hall University
South Orange, NJHigh School Diploma -
Nease High School
Ponte Vedra Beach, FL05.2015
Skills
- PWA Contract Expert
- DBMS and DLTerm Expert
- Corporate compliance & policies
- Spreadsheet & database management
- Technical writing & analysis
- Staff training & development
- Hands-on Airline catering experience
- Strong customer service abilities
- Inventory control & supply chain management
- Critical thinking & real-time problem solving
- Quality Assurance
- Change Management
Special Projects
Reservations Centralized Hiring Team 01/2021 - 05/2021
ATL O2p/TMX 24 Dynamic Dispatch SME 12/2021 - 05/2024
Pilot Scheduling Technology Support TDY 02/2025 - Present
Accomplishments
Platinum Club Award (various months 2019-2021)
Appalachian Trail Thru Hiker 2017
Valedictorian of BVOD Class 2019
Eagle Scout (Boy Scouts of America) 2014
Calleva Sailing Camp Counselor 2012
Timeline
Senior Pilot Scheduler
Delta Air Lines, Inc
05.2024 - Current
On Board Services Operations Manager
Delta Air Lines, Inc
09.2022 - 05.2024
On Board Services Tower Coordinator
Delta Air Lines, Inc
05.2021 - 09.2022
Customer Experience Specialist
Delta Air Lines, Inc
07.2019 - 05.2021
Airport Service Agent
Delta Air Lines, Inc
07.2018 - 07.2019
Political Science/Nursing
Seton Hall University
High School Diploma -
Nease High School