Summary
Overview
Work History
Education
Skills
References
Timeline
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Robert Slaughter

Chicago,IL

Summary

Enthusiastic Scheduling Representative with more than five years of experience in a customer service and scheduling position. Skilled in working under pressure, adapting to new situations, and customer relations. Motivated to learn, grow and excel in the Airline Industry.

Overview

11
11
years of professional experience

Work History

Pilot Senior Crew Scheduler

United Airlines
07.2022 - Current
  • Ensured flights were staffed to the proper pilots according to Federal Aviation Regulations and pilot contract.
  • Collaborated with co-workers to sort out tasks and problem solve tough situations.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Crew Scheduler

Republic Airways
01.2022 - 07.2022
  • Ensured that flight schedules were assigned to legal and qualified crew in all segments.
  • Performed excellent and timely customer service to crew members over phone.
  • Notified crew members in timely manner changes to published schedule.
  • Processed hotel reservations and rides with vendors such as Hotel Connections, Uber, and Concur.

Customer Service Representative

West Loop Athletic Club
02.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Certified Pilates Instructor

Amplified Pilates
07.2018 - 01.2022
  • Accomplished daily administrative duties.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines.
  • Managed MindBody calendar to accommodate client's schedule based on availability.

Member Experience

TONE FITNESS
01.2017 - 03.2020
  • Helped average of 80+ customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Production Manager

Parkway Playhouse
02.2014 - 10.2015
  • Determined suitable crew requirements, scheduled employees and worked with Artistic Director to meet changing production schedules.
  • Addressed personnel issues and scheduling conflicts promptly.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.

Education

Aircraft Dispatcher Certification

Flight Innovation, Inc
Mt Prospect, IL
03.2024

Bachelor of Arts - DRAMA

University of North Carolina At Asheville
Asheville, NC
06.2012

High School Diploma -

Western Alamance High School
Elon, NC
05.2007

Skills

  • Office administration
  • Front Desk Experience
  • Problem-Solving
  • Communication Skills
  • Scheduling
  • Good Listening skills
  • Complaint Resolution
  • Ability to Adapt
  • Microsoft proficiency
  • First Aid and CPR

References

Elizabeth Carll

239-322-7288

First Officer

SkyWest Airlines

Maria Becerril

773-992-6504

Flight Dispatcher

United Airlines

Brandon Barfield

214-914-6347

Flight Dispatcher

United Airlines

Timeline

Pilot Senior Crew Scheduler

United Airlines
07.2022 - Current

Crew Scheduler

Republic Airways
01.2022 - 07.2022

Customer Service Representative

West Loop Athletic Club
02.2021 - 01.2022

Certified Pilates Instructor

Amplified Pilates
07.2018 - 01.2022

Member Experience

TONE FITNESS
01.2017 - 03.2020

Production Manager

Parkway Playhouse
02.2014 - 10.2015

Aircraft Dispatcher Certification

Flight Innovation, Inc

Bachelor of Arts - DRAMA

University of North Carolina At Asheville

High School Diploma -

Western Alamance High School

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Robert Slaughter