Summary
Overview
Work History
Education
Skills
Licenses Certs
Timeline
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Noemi Medina

CREW SCHEDULER II
Winter Garden,FL

Summary

Bilingual aviation professional with proven expertise in crew scheduling, operations, and compliance. Skilled in systems like Sabre and FLICA, with a track record of streamlining processes and supporting efficient workflows. Known for strong problem-solving skills, adaptability, and delivering top-tier service in fast-paced environments. Fluent in English and Spanish, with excellent time management and relationship-building abilities.

Overview

16
16
years of professional experience
2
2
Languages

Work History

Crew Scheduler- Pilot-Inflight

Spirit Airlines Inc.
10.2022 - Current
  • Ensure compliance with applicable FAA regulations, ensuring full compliance with FARs, CBAs, and company policies.
  • Assign all flights to a legal and qualified crew for an on-time departure.
  • Coordinate quick recovery of open flying due to irregular operations, crewmember call-offs, management removals, and legalities.
  • Anticipate operational disruptions and propose cost-effective solutions.
  • Implement time-sensitive decisions to solve disruptions to the daily flight schedule.
  • Provide 24/7 support to Pilots and Flight Attendants by processing sick calls, trip trade and drop requests, general schedule inquiries, and other daily schedule modifications.
  • Book hotel accommodations, deadhead travel, and ground transportation.
  • Collaborate with internal departments for a safe, efficient, and reliable operation.

Supervisor Customer Support

JetBlue Airways Corp.
06.2020 - 10.2022
  • Supervised and mentored a team of customer support agents, providing guidance, training, and support to ensure high levels of performance and customer satisfaction.
  • Address and resolve escalated customer issues, ensuring timely and effective resolution of complaints and inquiries.
  • Monitor team performance, providing feedback and conducting regular performance reviews.
  • Ensure compliance with airline policies, procedures, and regulatory requirements.
  • Handle customer service inquiries related to flight delays, cancellations, baggage handling, and other travel concerns.
  • Ensure the team maintains JetBlue's core values and delivers exceptional service that exceeds customer expectations.
  • Identify trends in customer feedback and collaborate with the team to implement improvements and enhance the customer experience.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Lic. Real Estate Salesperson/ Property Manager

NestSeekers International
01.2014 - 01.2020
  • Drove property sales through effective marketing, advertising, open houses, and MLS.
  • Represent clients in buying, selling, and renting properties, ensuring their needs and goals are met.
  • Cultivated and maintained relationships with key industry players, including bankers, appraisers, lenders.
  • Managed the full sales cycle, overseeing transactions from initiation to successful closing while ensuring exceptional client satisfaction.
  • Tenant Management: Screening tenants, handling leases, and addressing tenant inquiries or issues.
  • Financial Management: Budgeting, tracking expenses, and preparing financial reports.
  • Maintenance and Repairs: Ensuring the property is well-maintained and managing repairs.

Property Manager

Tempire Group LLC
03.2009 - 03.2014
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Education

Bachelors of Science -

MercyCollege
Dobbs Ferry, NY

Airraft Dispatcher - undefined

Technical Aviation Services
Miami, FL

Skills

Problem-Solving

Licenses Certs

  • Lic. Real Estate Salesperson, NYREI, NY, NY
  • Aircraft Dispatcher, Technical Aviation Services, Miami, FL, Currently Enrolled

Timeline

Crew Scheduler- Pilot-Inflight

Spirit Airlines Inc.
10.2022 - Current

Supervisor Customer Support

JetBlue Airways Corp.
06.2020 - 10.2022

Lic. Real Estate Salesperson/ Property Manager

NestSeekers International
01.2014 - 01.2020

Property Manager

Tempire Group LLC
03.2009 - 03.2014

Airraft Dispatcher - undefined

Technical Aviation Services

Bachelors of Science -

MercyCollege

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Noemi MedinaCREW SCHEDULER II