Open To Work
Julie Shepherd
Renton,WA
Summary
Airlines professional with 10+ years supporting unionized operations at Alaska Airlines. Experienced in labor compliance, conflict resolution, and partnering with unions and leadership to manage operational disruptions and enforce collective bargaining agreements. Skilled in employee training, process improvement, and change management to drive engagement, compliance, and workforce productivity.
Overview
14
14
years of professional experience
Work History
ITS Pilot Crew Scheduler
Alaska Airlines
SeaTac, WA
07.2025 - Current
- Participated in technical design discussions, providing usability recommendations and troubleshooting product issues to improve system functionality.
- Prioritized and responded to incident reports and support requests related to Crew Scheduling systems, ensuring timely issue resolution.
- Researched, tested, and troubleshot a variety of enterprise software products, applications, and system tools used across the organization.
- Collaborated cross-functionally with ITS, ALPA, pilot crew schedulers, product development, policy teams, leadership, and training departments to support issue resolution and system improvements.
- Facilitated communication between labor groups, unions, crew scheduling teams, and leadership to support operational alignment and problem resolution.
- Managed change control processes for new and existing Crew Scheduling system tools, support system updates and operational continuity.
- Participated in team meetings, contributing to backlog discussions, issue tracking, and continuous improvement initiatives
- Delivered reliable technical support for Crew Scheduling platforms, maintaining system performance and user productivity
- Developed and maintained technical support documentation and knowledge resources
Pilot Crew Scheduler
Alaska Airlines
SeaTac, WA
01.2012 - 07.2025
- Assign uncovered flying in accordance with federal regulations, Pilot CBA, and crew member qualifications.
- Respond to scheduling related questions from crew members.
- Manage operational disruptions and solve them in a proactive manner.
- Obtain optimal operational integrity by causing minimal delays or interruption to the daily flight schedule.
- Process trip swaps, trip drops, sick calls, emergency leaves and other daily schedule modifications.
- Provide a high level of customer service to our pilots through out every interaction.
Pilot Crew Scheduler Trainer
Alaska Airlines
SeaTac, WA
03.2021 - 01.2023
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Created test, exercises for courses to verify competency.
- Increased our new hire class size by 50%
- Developed our Pilot SOP in compliance with FAA standards.
- Communicated procedure changes to our work group to keep them in compliance with the Pilots CBA and federal regulations.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Customer Service Agent
Alaska Airlines
SeaTac, WA
03.2014 - 03.2016
- Greeted and checked-in passengers using ImageApt
- Addressed passengers concerns and questions in an understanding and helpful manner.
- On boarded passengers to their aircraft while prioritizing safety and maintaining our on-time standards.
- Met aircrafts, operate jet bridge, assisted with aisle chairs, directed passenger to their next flight departure.
- As departure coordinator I worked closely with CLP, Ramp, Cargo and Fuelers to ensure the flight was properly planned and departed on time.
Education
Pierce Community College
Tacoma, WA2026
Skills
- Cross-functional collaboration
- Problem-solving
- Critical thinking
- Self-Motivated
- Time management
- Communication
Timeline
ITS Pilot Crew Scheduler
Alaska Airlines
07.2025 - Current
Pilot Crew Scheduler Trainer
Alaska Airlines
03.2021 - 01.2023
Customer Service Agent
Alaska Airlines
03.2014 - 03.2016
Pilot Crew Scheduler
Alaska Airlines
01.2012 - 07.2025
Pierce Community College