DOMINIQUE JOHNSON
University Place,WA
Summary
Dynamic Inflight Crew Scheduler and Trainer at Alaska Airlines, adept in multitasking and organization, enhanced team productivity through effective leadership and customer service excellence. Spearheaded continuous improvement, significantly reducing delays by fostering teamwork and collaboration. Authored critical training manuals, embodying integrity and a commitment to professional development.
Highly efficient Crew Scheduler well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
20
20
years of professional experience
Work History
Inflight Crew Scheduler
Alaska Airlines
11.2013 - Current
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Maintained reasonable levels of staffing through diligent scheduling coordination, ensuring aircrafts were crewed and prevent delays whenever possible.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met in a timely manner.
Inflight Crew Scheduling Trainer
Alaska Airlines
02.2019 - 03.2024
- Mentored new hires.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Led cross-functional team to update training curricula, keeping pace with industry changes.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Created and oversaw API, Jeppesen and Microsoft training programs for operations. Along with maintaining professional relationships with vendors.
- Wrote training manuals for Alaska Airgroup Crew Schedulers according to company and management guidelines and protocols.
Psychiatric Care Counselor
Washington State Department of Health
03.2009 - 02.2012
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Presented clinical documentation and observations to interdisciplinary team.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Grab and Go Food Services- Shift Lead and Trainer
Washington State University
02.2005 - 05.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Bachelor of Science - Psychology
Washington State University
Pullman, WA05-2008
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Attention to detail along with clear communication
- Self-discipline
- Integrity and honesty
- Crew leadership
- Assertiveness with a willingness to learn
- Team player
Timeline
Inflight Crew Scheduling Trainer
Alaska Airlines
02.2019 - 03.2024
Inflight Crew Scheduler
Alaska Airlines
11.2013 - Current
Psychiatric Care Counselor
Washington State Department of Health
03.2009 - 02.2012
Grab and Go Food Services- Shift Lead and Trainer
Washington State University
02.2005 - 05.2008
Bachelor of Science - Psychology
Washington State University
Similar Profiles
Kyle GrantKyle Grant
Director, Human Resource Business Partners at Alaska AirlinesDirector, Human Resource Business Partners at Alaska Airlines
Ismael CervantesIsmael Cervantes
Customer Service Agent at Alaska AirlinesCustomer Service Agent at Alaska Airlines
Sweetie MoalaSweetie Moala
Customer Service Representative at Alaska AirlinesCustomer Service Representative at Alaska Airlines