Laulea Kukonamuaokala Malaea Durant
Peoria,AZ
Summary
Dynamic customer service professional with a proven track record at Alaska Airlines, excelling in conflict resolution and booking management. Adept at enhancing customer experiences through effective communication and process improvement. Recognized for building strong relationships and training team members, ensuring high-quality service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
Lihue, Hawaii
01.2024 - 01.2025
- Assisted passengers with booking inquiries and travel arrangements.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated baggage handling to ensure timely delivery and tracking.
- Provided information on flight schedules, gate changes, and airline policies.
- Managed ticketing transactions using airline reservation systems.
- Collaborated with team members to improve customer service processes.
- Educated passengers on safety protocols and boarding procedures.
- Handled special requests for assistance, including mobility aids and dietary needs.
- Managed high-volume of inbound and outbound customer calls.
Cook/Cashier Team Lead
Da Booze Shop
Waimea, Hawaii
01.2021 - 01.2025
- Prepared and cooked a variety of dishes following established recipes.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Collaborated with team members to ensure timely meal service during peak hours.
- Assisted in menu planning by providing input on seasonal ingredients.
- Monitored inventory levels and reported shortages to management for ordering.
- Trained new staff on food preparation techniques and safety protocols.
- Ensured compliance with health and safety regulations in food handling practices.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Cultural Restoration Intern
Kumano I Ke Ala
Waimea, Hawaii
01.2021 - 09.2022
- Assisted in developing project plans and timelines for various initiatives.
- Coordinated meetings, prepared agendas, and documented meeting minutes efficiently.
- Researched industry trends to support strategic decision-making processes.
- Collaborated with team members to streamline workflow and improve communication.
- Created presentations and reports for stakeholder meetings using professional software.
- Supported training sessions for new interns on company policies and procedures.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Education
Certificate Of Competence - Public Health
Kauai Community College
Lihue, HI06.2024
High School Diploma -
Waimea High School
Waimea, HI05-2024
Stupki Early College Program -
Stupki Early College Program
Lihue, HI01.2024
Skills
- Booking management
- Customer relationship management
- Conflict resolution
- Team collaboration
- Process improvement
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Upselling
- Relationship building
Extracurricular Activities
High School Softball, 01/01/21 - 12/31/24 High School Paddling, 01/01/21 - 12/31/22 Graduation Committee, 01/01/21 - 12/31/24 Homecoming Committee, 01/01/21 - 12/31/24 Student Leadership Program, 01/01/21 - 12/31/24 Leo Club, 01/01/22 - 12/31/24 Kalo Farming at Kumano I Ke Ala, 01/01/21 - 12/31/23 Volunteer Leo Club, 01/01/22 - 12/31/24
References
- Kekoa Catiggay Kanahele, Hawaiian Language Teacher, (808)634-1389
- Kaina Makua, Paddling Coach, Former Boss, (808)346-9463
Timeline
Customer Service Agent
Alaska Airlines
01.2024 - 01.2025
Cook/Cashier Team Lead
Da Booze Shop
01.2021 - 01.2025
Cultural Restoration Intern
Kumano I Ke Ala
01.2021 - 09.2022
Certificate Of Competence - Public Health
Kauai Community College
High School Diploma -
Waimea High School
Stupki Early College Program -
Stupki Early College Program
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