Kyndall Parramore
Panama City
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls, upselling products, and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Panama City Dolphin Seafari & Heritage Excursions
Panama City
03.2021 - Current
- Handled customer reservations and coordinated scheduling for tours.
- Managed payment processing for bookings and on-site purchases efficiently.
- Collected feedback from customers to improve service quality for future trips.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Restaurant Hostess
Roostica Wood- Fire Pizzeria
Key West
10.2022 - 02.2024
- Greeted and welcomed guests with a warm, friendly demeanor.
- Managed reservation system to optimize seating arrangements efficiently.
- Coordinated with servers to ensure timely table turnover during peak hours.
- Assisted in training new hostesses on customer service best practices.
- Provided customers with menus and explained daily specials clearly.
- Monitored dining area for cleanliness and ensured a pleasant atmosphere.
- Collaborated with kitchen staff to manage wait times effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
Associate of Arts - Business
Santa Fe College
Gainesville, FL 08.2024 - 05.2025
Skills
- Booking management
- Payment processing
- Customer feedback collection
- Customer relationship management
- Product knowledge
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Consultative sales
- Scheduling
- Client relations
- Customer service
- Booking systems
- Conflict resolution
Timeline
Associate of Arts - Business
Santa Fe College
08.2024 - 05.2025
Restaurant Hostess
Roostica Wood- Fire Pizzeria
10.2022 - 02.2024
Customer Service Representative
Panama City Dolphin Seafari & Heritage Excursions
03.2021 - Current