STEPHANIE PERFILI
Beaverton,OR
Summary
Customer service and operations professional with a background in customer relations, team support, and daily workflow coordination. Brings strong communication, conflict resolution, and quality assurance skills to improve service delivery, support staff training, and maintain customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alaska Airlines
Portland , OR
01.2026 - Current
- Assisted passengers with reservations, ticket changes, and travel questions.
- Processed check-in requests and verified travel documents.
- Supported boarding gates and communicated flight updates to travelers.
- Addressed customer concerns to ensure satisfaction and resolve issues promptly. with calm, professional service.
OWNER/MANAGER
CRUMBL STORES
Beaverton, OR
05.2019 - 10.2025
- Oversaw daily operations, ensuring efficient workflow and timely product availability for customers.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality assurance checks.
- Developed and implemented operational strategies to enhance customer satisfaction and service quality.
- Trained and mentored staff on best practices for food safety and hygiene compliance.
- Cultivated a positive team environment through effective communication and conflict resolution skills.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Identified problems, made decisions, and interpreted results based on quantitative techniques.
- Recruited qualified staff to fill critical roles in the organization.
Education
Some College (No Degree) - Agricultural Business
Utah State University
Logan, UTSkills
- Customer support
- Booking management
- Passenger assistance
- Check-in processing
- Issue resolution
- Operations management
- Safety protocols
- Attention to detail
- Effective communication
- Customer support management
- Relationship building
- Customer support management
Timeline
Customer Service Representative
Alaska Airlines
01.2026 - Current
OWNER/MANAGER
CRUMBL STORES
05.2019 - 10.2025
Some College (No Degree) - Agricultural Business
Utah State University