Daisha James
Auto Service Manager
Houston,TX
Summary
Results-driven automotive service leader with over 10 years of experience in operations management, team supervision, and customer relations. Proven ability to optimize shop performance, enhance workflow efficiency, and deliver exceptional service quality. Skilled in inventory control, process improvement, and safety compliance, with hands-on knowledge of lubrication and vehicle maintenance services. Adept at coaching and developing high-performing teams, resolving conflicts, and building strong customer trust through transparent communication and integrity-driven service. Committed to continuous improvement and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Bridgestone Retail Operations LLC./Firestone Complete Auto Care
03.2025 - Current
- Led and motivated a team of technicians and advisors to deliver honest, high-quality automotive service and repair.
- Streamlined shop operations, reducing turnaround time and improving workflow efficiency.
- Built lasting customer relationships through transparent communication, integrity-based sales, and exceptional service follow-up.
- Mentored staff in technical proficiency, customer engagement, and conflict resolution to elevate service standards.
- Managed inventory and vendor partnerships to ensure timely parts availability and cost-effective purchasing.
- Resolved customer concerns promptly and professionally, strengthening trust and retention.
- Enforced safety and compliance standards, maintaining a clean, organized, and efficient work environment.
- Increased revenue through proactive maintenance recommendations and customer education on vehicle care.
Sales and Service Specialist
Bridgestone Retail Operations LLC./Firestone Complete Auto Care
02.2021 - 12.2024
- Developed strong customer relationships, fostering loyalty and trust for sustained business growth.
- Created customized solutions for clients, resulting in higher conversion rates.
- Coordinated with marketing promotional campaigns to boost brand awareness and drive the lead generation.
- Consistently exceeded sales targets through effective product presentation and relationship management.
- Conducted vehicle serviceability tests and maintained a safe, organized environment for employees and patrons.
Assistant Store Manager
Jiffy Lube
10.2014 - 02.2021
- And sales techniques, enhancing customer satisfaction.
- Maintained positive customer relationships by promptly addressing inquiries.
- Managed daily opening and closing procedures, recommending efficiency improvements.
- Verified inventory counts and compiled financial data to meet budget targets.
- Monitored expenses to reduce costs and maintain budget compliance.
- Fostered professional growth and talent development among associates.
- Analyzed performance data to improve operations and forecast needs.
- Conducted weekly staff meetings to motivate the team and evaluate progress.
- Interpreted store trends using POS data to aid planning.
- Collaborated with management to address customer concerns and improve satisfaction.
- Processed payments accurately for credit, debit, and cash transactions.
- Supervised and evaluated a team of 10+ employees, supporting skill development and goal achievement.
Civil
S & B Constructors and Engineers
06.2014 - 08.2014
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Used time management and efficient cleaning methods to meet deadlines.
- Specialized in working with industrial cleaning products within strict safety procedures.
- Oversaw equipment, chemicals, and materials properly and with caution.
- Worked on a team of 2 staff members to service 20+ offices daily.
Education
Associate of Science - Mathematics
San Jacinto College District
Pasadena, TX05.2025
Skills
- Staff Supervision and Training
- Store Management and Operations
- Lubrication Services and Safety Compliance
- Inventory Control and Process Improvement
- Customer Relations and Sales Growth
- Visual Merchandising and Product Knowledge
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Certification
Licensed State Inspector, 8 years
Timeline
Service Manager
Bridgestone Retail Operations LLC./Firestone Complete Auto Care
03.2025 - Current
Sales and Service Specialist
Bridgestone Retail Operations LLC./Firestone Complete Auto Care
02.2021 - 12.2024
Assistant Store Manager
Jiffy Lube
10.2014 - 02.2021
Civil
S & B Constructors and Engineers
06.2014 - 08.2014
Associate of Science - Mathematics
San Jacinto College District