Daisha Price
Summary
Knowledgeable and dedicated customer service professional with seven years of experience in the retail industry as well as four years in Healthcare. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Unit Secretary- Full Time
Piedmont Henry Hospital
04.2023 - 02.2024
- Coordinates referrals for different medical specialties within radiology as well as documents details in patients charts
- Generate medical reports on patient admissions, treatment and discharge for disbursement to various departments
- Transcribe medical orders for scheduled procedures
- Schedule appointments and maintain department master calendar to facilitate efficient patient flow
Patient Transporter- Full Time
Piedmont Henry Hospital
02.2022 - 04.2023
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier- Full Time
J&J Liquor Wine And Sprits
10.2019 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
Patient Transporter-Part Time
Kaiser Permanente
03.2018 - 02.2019
- Warmly greeted patients and visitors and made each feel welcome.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Applied Science - Healthcare Management
Southern Crescent Technical College
Griffin, GA05.2024
Skills
- Seasoned in radiology medical clinical procedures
- Written and oral communication
- Transcription and Documentation
- Experience in MS office, Excel and Epic
- Data Entry
Bridgeway Hospice (Administrative Volunteer)
From 2016 until 2018
Provided added support for front office duties to the hospice staff. Assisted with preparation of volunteer orientation packets and maintain volunteer database in Microsoft Excel spreadsheets. Traveled to nearby nursing home facilities to asset with activities for the day. Such as exercise, choir, nail care and trivia games.
Timeline
Customer Service Representative
Kaiser Permanente
02.2024 - Current
Unit Secretary- Full Time
Piedmont Henry Hospital
04.2023 - 02.2024
Patient Transporter- Full Time
Piedmont Henry Hospital
02.2022 - 04.2023
Cashier- Full Time
J&J Liquor Wine And Sprits
10.2019 - 01.2023
Patient Transporter-Part Time
Kaiser Permanente
03.2018 - 02.2019
Associate of Applied Science - Healthcare Management
Southern Crescent Technical College
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