DAISHALIE SALGADO
Orange City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
7
7
years of professional experience
Work History
Detailer
La Mesa RV
Sanford
12.2024 - Current
- Maintained inventory of supplies needed for detailing work.
- Cleaned wheels and tires with special cleaning solutions.
- Utilized a variety of tools such as power buffers, electric polishers, carpet extractors and vacuum cleaners.
- Removed grease from engines using degreasers and brushes.
- Inspected vehicles for damage or excessive wear prior to detailing.
- Applied waxes, sealants, dressings, and other protective materials to preserve the finish on vehicles.
- Applied fabric protectant to fabrics in order to repel dirt and stains.
- Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
- Cleans engine compartment with steam cleaner or hot water pressure washer.
- Adhered to safety guidelines when operating machinery or working around hazardous chemicals.
Shift Manager
Burger King
Sanford
07.2023 - 12.2025
- Maintained cleanliness and organization of work area.
- Monitored inventory levels and placed orders for supplies as needed.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in resolving escalated customer service issues in a timely manner.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Trained new employees on company policies, procedures, and job responsibilities.
- Helped employees accomplish tasks during peak periods.
Customer Service Representative
BJ's Wholesale
Waterford
04.2022 - 06.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Cashier
Shop Rite Food Market
New London
02.2019 - 08.2020
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Norwich Free Academy
Norwich, CT06-2023
Skills
- Vehicle detailing
- Inventory management
- Power tool operation
- Chemical handling
- Interior cleaning
- Customer service
- Team leadership
- Time management
- Telephone etiquette
- Safety procedures
- Hospitality and accommodation
Languages
English
Professional
Spanish
Elementary
Timeline
Detailer
La Mesa RV
12.2024 - Current
Shift Manager
Burger King
07.2023 - 12.2025
Customer Service Representative
BJ's Wholesale
04.2022 - 06.2023
Cashier
Shop Rite Food Market
02.2019 - 08.2020
High School Diploma -
Norwich Free Academy
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