Heather Buchanan
Montclair,USA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Detailer
Garciaa Auto Detailing
Jurupa Valley, CA
05.2025 - Current
- Executed comprehensive vehicle cleaning and detailing, ensuring interior vacuuming, upholstery shampooing, and exterior washing met high standards
- Detailed vehicle interiors by meticulously wiping down surfaces like dashboards, consoles, and door panels to enhance overall appearance
- Utilized specialized tools and equipment to remove dirt, stains, and debris from vehicle surfaces
- Cleaned engine compartments with safe degreasers, effectively eliminating grease and grime buildup for optimal vehicle performance
- Cleaned windows, mirrors, and other glass surfaces for a streak-free finish
- Used air compressors or brushes to clean hard-to-reach areas like vents or crevices in the interior
- Maintained inventory of cleaning supplies to support detailing processes
Warehouse Associate
Gods pantry
Pomona, CA
02.2024 - 06.2024
- Ensured food boxes were stocked and prepared for distribution
- Collaborated with team to meet production targets
- Organized donated food items into usable and unusable categories into usable and unusable categories
Waitress
Players Sports Bar & Grill
Dickinson, ND
12.2019 - 10.2021
- Served food and drinks to customers with professionalism and courtesy
- Recorded customer orders with precision to ensure satisfaction
- Processed cashouts promptly to maintain smooth service flow
Assistant Manager
Taco bell
Dickinson, ND
05.2016 - 10.2019
- Mentored staff to enhance service quality, controlled inventory and labor costs to maintain budget adherence, ensured food safety compliance to uphold health standards, and oversaw restaurant cleanliness to provide a welcoming environment
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained and mentored team members on customer service techniques and procedures.
- Managed inventory levels and oversaw product ordering to maintain stock availability.
Executive Administrative Assistant
SL Cleaning Llc
Dickinson, ND
12.2013 - 11.2014
- Managed multiple calendars, scheduling appointments, meetings, and conference calls to prevent conflicts
- Drafted professional business correspondence including letters, memos, and emails on behalf of executives
- Implemented time management techniques that improved efficiency in daily operations by 60%
- Collaborated with cross-functional teams to facilitate clear communication across departments
- Managed office supplies inventory, reordering items to ensure smooth operations
- Assisted in onboarding new employees by providing necessary resources and training materials for a smoother transition
Dog Bather
Lorries pet grooming
Pomona, CA
06.2009 - 09.2011
- Executed bathing and grooming for dogs of various breeds and sizes, enhancing their cleanliness and overall well-being
- Provided gentle handling of difficult or anxious dogs, utilizing positive reinforcement techniques to foster a calm grooming environment
- Supported safe grooming procedures by effectively restraining dogs, prioritizing safety for both dogs and groomers
Education
High school diploma -
Southwest Community High School
Dickinson, ND06-2013
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH08-2026
Skills
- Detailing techniques
- Automotive detailing
- Vehicle detailing
- Vehicle maintenance
- Attention to detail
- Time management
- Guest services
- Computer literacy
- Heavy lifting
- Cash handling
- Front desk processing
- Cash register
- Organizational skills
- POS systems
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Technical Proficiency
- Serving
- Data entry
- Clerical experience
- Inventory management
- Service management
- Management
- Leadership
- Customer service
- Numeracy engagement
- Customer interaction
- Complaint resolution
- Detailing services
- Upselling
- Food safety
- Food hygiene
- Cross-contamination prevention
- Allergen awareness
- Temperature control
- Sanitation procedures
- Cooking
- Food preparation
- Serving
- Restaurant experience
- Bartending
- Host/hostess experience
- Detailing
- Warehouse experience
- Service management experience
- Industrial cleaning
- Manual handling
- Animal handling
- Dog Bather
- Companion animal handling
- Car wash
- Mopping
- Table cleanliness maintenance
- Table setting
- Order taking
- Order picking
- Detailing services
- Merchandising
- Packaging
- Productivity software
- Microsoft Outlook
- Hospitality
- Lightspeed Retail
- Square (POS)
- Mobile devices
- Social media platforms
- Collaboration
- Teamwork
- Driving
- Service delivery
- Service operations
- English
- Interpersonal skills
- Phone skills
- Multi-line phone systems
- Writing skills
- Marketing communication
- Childcare experience
- Custodial experience
- Employee relations
- Support specialist
- Climbing
- Coffee experience
- Buffing
- Hand tools
- Electric pallet jack
- Warehouse experience
- Time keeping
- Basic math
- Sales
- Math
- Work ethic
- Allergen awareness
- Food industry
- Automotive hygiene
- Automotive detailing
- Detailing
- Skills
- Team coordination
- Office experience
- Sales
- Vehicle maintenance
- Restroom maintenance
- Driving
- Attention to detail
- Food safety
- Cooking
- POS
- Management
- Support specialist
- Cross-functional collaboration experience
- Communication
- Productivity software
- Food preparation
- Phone communications
- Team coordination
- Service delivery
- Management
- Leadership
- Detailing services
- Pricing
- Sanitation procedures
- Stocking
- Writing skills
- Custodial experience
- Employee relations
- Bartender experience
- Phone communications
- Customer service
- Pallet jack
Certification
- Bartender License
- Food Safety Certification
- ServSafe
- Food Handler Certification
- ServSafe Allergens Certification
- ServSafe Alcohol Certification
- TIPS
- ServSafe Food Handler Certification
Languages
English
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Detailer
Garciaa Auto Detailing
05.2025 - Current
Warehouse Associate
Gods pantry
02.2024 - 06.2024
Waitress
Players Sports Bar & Grill
12.2019 - 10.2021
Assistant Manager
Taco bell
05.2016 - 10.2019
Executive Administrative Assistant
SL Cleaning Llc
12.2013 - 11.2014
Dog Bather
Lorries pet grooming
06.2009 - 09.2011
High school diploma -
Southwest Community High School
Bachelor of Arts - Psychology
Southern New Hampshire University