Daishea Gaines
Conyers,GA
Summary
Detail-oriented and compassionate professional transitioning into healthcare with hands-on training in phlebotomy. Skilled in venipuncture, specimen handling, and infection control. Strong background in customer service and communication with a proven ability to work in fast-paced environments while maintaining accuracy and patient care.
Overview
6
6
years of professional experience
Work History
Production Worker
Sonoco ThermoSafe
02.2024 - 08.2025
- Maintained safety standards and cleanliness in production environment.
- Followed detailed instructions to complete tasks accurately and efficiently.
- Adapted quickly to changing work orders and priorities.
Resolution Specialist (Remote)
Walmart
08.2021 - 11.2023
- Assisted customers with complex issues using strong problem-solving skills.
- Communicated effectively to resolve disputes and ensure satisfaction.
Customer Service Representative
First American Title Lending
03.2019 - 04.2021
- Handled confidential records with discretion.
- Provided empathetic communication to customers under stress.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Education
Phlebotomy Technician Program -
Knox Phlebotomy & More
Conyers, GA08-2025
High School Diploma -
Bulkeley High School
Hartford, CT06-2010
Skills
- Venipuncture & Specimen Collection
- Specimen Processing & Labeling (CLIA, OSHA, HIPAA compliance)
- Patient Care & Communication
- Safety & Infection Control Procedures
- Time Management & Attention to Detail
- Customer Service & Problem Resolution
Timeline
Production Worker
Sonoco ThermoSafe
02.2024 - 08.2025
Resolution Specialist (Remote)
Walmart
08.2021 - 11.2023
Customer Service Representative
First American Title Lending
03.2019 - 04.2021
Phlebotomy Technician Program -
Knox Phlebotomy & More
High School Diploma -
Bulkeley High School
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