Daisia Lazard
Houston,TX
Summary
I am a dynamic, well-qualified customer service representative. Proficient in handling complex customer issues & promoting positive experiences. Efficiency-driven & organized with team oriented mentality & dedication to customer satisfaction, business goals & sales experience. Skilled in coordinating documentation & handling payments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Crescent Care Health And Wellness Center
New Orleans, LA, LA
10.2021 - 12.2024
- Greeted all patients, answered phones & scheduled appointments.
- Managed electronic medical records for more than 3000 patients.
- Communicated with other offices, hospitals & surgery centers to schedule patient care.
- Cleaned & prepared exam rooms for patients during busy periods.
- Answered basic questions & provided information to patients & family members.
Front Desk Agent
Double Tree By Hilton
New Orleans, LA
08.2018 - 08.2021
- Greeted guests professionally in person & over the phone.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Education
Associate of Arts - Psychology
Southern University And A & M College
Baton Rouge, LA05.2018
Skills
- Written & Verbal Communication Skills
- Leadership Skills
- Administrative Skills
- Problem Solving Skills
- Customer Service Skills
- Time Management
Certification
- CPR/AED
Timeline
Front Desk Medical Receptionist
Crescent Care Health And Wellness Center
10.2021 - 12.2024
Front Desk Agent
Double Tree By Hilton
08.2018 - 08.2021
- CPR/AED
Associate of Arts - Psychology
Southern University And A & M College
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