Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daisia Lazard

Houston,TX

Summary

I am a dynamic, well-qualified customer service representative. Proficient in handling complex customer issues & promoting positive experiences. Efficiency-driven & organized with team oriented mentality & dedication to customer satisfaction, business goals & sales experience. Skilled in coordinating documentation & handling payments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Medical Receptionist

Crescent Care Health And Wellness Center
New Orleans, LA, LA
10.2021 - 12.2024
  • Greeted all patients, answered phones & scheduled appointments.
  • Managed electronic medical records for more than 3000 patients.
  • Communicated with other offices, hospitals & surgery centers to schedule patient care.
  • Cleaned & prepared exam rooms for patients during busy periods.
  • Answered basic questions & provided information to patients & family members.

Front Desk Agent

Double Tree By Hilton
New Orleans, LA
08.2018 - 08.2021
  • Greeted guests professionally in person & over the phone.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

Education

Associate of Arts - Psychology

Southern University And A & M College
Baton Rouge, LA
05.2018

Skills

  • Written & Verbal Communication Skills
  • Leadership Skills
  • Administrative Skills
  • Problem Solving Skills
  • Customer Service Skills
  • Time Management

Certification

  • CPR/AED

Timeline

Front Desk Medical Receptionist

Crescent Care Health And Wellness Center
10.2021 - 12.2024

Front Desk Agent

Double Tree By Hilton
08.2018 - 08.2021
  • CPR/AED

Associate of Arts - Psychology

Southern University And A & M College
Daisia Lazard