Annabel Dourado

Served as the first point of contact for all patients in a busy neurology office, ensuring a smooth and professional check-in process.

Verified insurance coverage, collected co-pays, and processed new patient intakes with attention to detail and HIPAA compliance.

Scheduled follow-up appointments, managed daily patient flow, and relayed critical medical information to the physician.

Utilized Intergy and Microsoft Office to handle digital records, while also maintaining and organizing physical charts and documentation through traditional filing systems.

Operated office machines including fax, copier, and shredder, adapting to a hybrid workflow of modern and legacy systems.

Answered multi-line phones, fielded patient inquiries, and coordinated referrals, building strong rapport and ensuring patient satisfaction in a fast-paced medical setting.

• As a Secretary/Interpreter at Toxmeup, the role involves facilitating communication by providing interpretation services and managing administrative tasks to support organizational operations.
• Effective communication skills are essential for translating information accurately between parties, while also ensuring that all administrative duties are performed efficiently.
• Interpreted real-time conversations between English- and Portuguese-speaking clients and medical staff, preventing miscommunications and ensuring accurate understanding in over 200 interactions per day.
• Scheduled and coordinated over 100+ daily patient appointments using Zanda Health, minimizing overlap and reducing scheduling conflicts by 30%.
• Ensured strict confidentiality when handling sensitive patient information and translating private client discussions, in compliance with HIPAA standards.

• Prepared and packaged 100+ food orders per shift with accuracy and speed in a high-volume takeout setting, minimizing wait times and maximizing order accuracy.
• Maintained a clean prep and cashier station in full compliance with local food safety regulations, contributing to successful health inspection results.
• Delivered friendly, prompt service to walk-in customers while communicating effectively with back-of-house staff to ensure seamless operations during peak hours.

• Worked as a cashier and server, delivering excellent customer service and demonstrating strong problem-solving abilities.
• Delivered calm, attentive service to over 100 guests daily in a busy steakhouse, praised for clear communication and conflict resolution during high-stress dining periods.
• Processed payments accurately using POS system and ensured a clean, comfortable dining atmosphere that consistently met customer expectations.