Daisjha Ball
Markham,IL
Summary
Patient Service Rep and Medical Assistant skilled with years of experience in the healthcare field providing quality patient care, ensuring to following HIPPA guidelines. Strong compassionate team player recognized for positive, upbeat attitude, dependable, eager to problem solving and helping others and adapting to new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MRI Technologist Intern
Chicago Medical Imaging
02.2025 - Current
- Greeted and prepared patients for MRI procedures, explaining the process, addressing questions, and ensuring comfort to reduce anxiety.
- Performed patient screening for safety, including verifying contraindications (implants, devices, allergies, or prior contrast reactions).
- Administered contrast injections when ordered, enhancing visualization of blood vessels, soft tissues, tumors, and inflammatory conditions.
- Conducted 10+ MRI scans daily during clinical rotations, ensuring proper patient positioning, coil selection, and adherence to imaging protocols for high-quality, diagnostic results.
- Monitored patients during scans for safety and comfort, responding promptly to any distress or complications.
- Reviewed image quality, adjusted technical parameters as needed, and prepared scans for radiologist interpretation.
- Maintained compliance with MRI safety standards and HIPAA regulations while safeguarding patient information.
Patient Health Advocate
Somatus Kidney Care
06.2024 - 04.2025
- Assisted patients with scheduling doctor appointments, arranging transportation, and coordinating home health services.
- Collaborated with physicians, nurses, and medical suppliers to ensure patients received necessary medications, equipment, and medical supplies.
- Educated patients on wellness strategies, disease prevention, and available treatment options to support informed healthcare decisions.
- Conducted home visits, recording vital signs and observing patient conditions to share updates with the care team.
- Monitored and documented changes in patient health status to ensure timely follow-up and intervention.
- Supported patients in accessing community resources and specialized care, reducing barriers to treatment.
- Promoted patient privacy and trust while advocating for their healthcare needs.
ED-Admitting Representative
UChicago Medicine Ingalls Memorial
06.2023 - 10.2023
- Checked in and registered 100+ patients daily in a fast-paced Emergency Department, accurately collecting and entering demographic and medical information.
- Verified patient insurance coverage, benefits, and eligibility.
- Collected co-payments, consistently meeting or exceeding monthly team collection goals.
- Reviewed and explained consent forms, financial agreements, and hospital policies for patient acknowledgment and signature.
- Protected patient privacy by handling sensitive information and chief complaints in compliance with HIPAA regulations.
- Communicated effectively with clinical staff to ensure smooth patient flow and reduce wait times.
Intake Specialist
Paragon Healthcare
01.2023 - 06.2023
- Collected, verified, and entered patient demographic, insurance, referral, and physician order information with accuracy to initiate home infusion services.
- Verified insurance eligibility and obtained prior authorizations to ensure coverage for IV medications and related supplies.
- Explained intake process, eligibility requirements, payment options, and patient rights to ensure understanding and compliance.
- Assessed patient needs during intake, preparing them for home infusion therapy by reviewing treatment plans and coordinating with clinical staff.
- Collaborated with nurses, pharmacists, and operations teams to schedule therapy start dates and arrange delivery of medications and supplies.
- Communicated with referring providers and case managers to confirm clinical documentation and treatment orders.
- Maintained accurate patient files and intake records while ensuring HIPAA compliance and confidentiality of protected health information (PHI).
Medical Assistant
Piedmont Orthopedics
09.2022 - 01.2023
- Answered 30+ phone calls daily to schedule patient therapy appointments and manage therapist schedules.
- Checked patients in and out, greeted them professionally, and collected co-payments and balances.
- Verified insurance, benefits, authorizations, and referrals before appointments.
- Collected and documented patient information accurately in the system.
- Tracked daily co-payments and ensured deposits of money orders to the bank at the end of each day.
Medical Assistant
Southern Crescent Nephrology
08.2021 - 12.2022
- Answered 20+ phone calls daily and scheduled patient appointments.
- Checked in 25+ patients each day, collecting medical history, medications, allergies, symptoms, chief complaints, and vital signs.
- Collected urine specimens and prepared them for testing according to proper clinical procedures.
- Verified insurance, gathered forms and identification, and obtained authorizations for referrals and lab orders.
- Scheduled ultrasounds and coordinated prescriptions with pharmacies, including refills.
- Prepared, sanitized, and restocked exam rooms and medical equipment.
- Checked out patients, providing visit summaries, future appointment details, and lab orders.
Release of Information
Midwest Medical Records Association-Advocate
01.2019 - 06.2021
- Responded to 30+ daily phone calls from attorneys, insurance companies, patients, and healthcare providers regarding medical record requests.
- Reviewed, processed, and released medical records in compliance with HIPAA regulations and organizational policies.
- Scanned and indexed requests into the system, ensuring accuracy and timely completion within 5–7 business days.
- Printed, faxed, and electronically delivered patient reports to physicians and authorized requestors.
- Maintained strict confidentiality and safeguarded protected health information (PHI) at all times.
Medical Assistant
Advocate Medical Group-Endocrinology/Diabetes
09.2019 - 06.2021
- Collected patient medical history, current medications, symptoms, and chief complaints.
- Directed patients to exam rooms and recorded vital signs.
- Tested and documented blood glucose levels.
- Sanitized and restocked exam rooms after each patient.
- Performed clerical duties, including filing charts and scheduling or confirming patient appointments.
- Assisted 30+ patients daily, ensuring smooth patient flow and care.
Education
Associate Of Applied Science - Magnetic Resonance Imaging (MRI)
Midwestern Career College
Chicago, IL06.2025
Medical Assistant Diploma - Medical Assisting
Fortis College
Smyrna, GA11.2016
Skills
- Data Entry
- Front office administration
- Intake Assessment
- Customer service
- Specimen Collection
- Insurance Verification
- Patient Scheduling
- Microsoft Office
- Medical Records Review
- Patient health Advocate
- Medical Terminology
- Vitals
- Phlebotomy
- EMR / EHR (Eclinicals, Epic)
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
MRI Technologist Intern
Chicago Medical Imaging
02.2025 - Current
Patient Health Advocate
Somatus Kidney Care
06.2024 - 04.2025
ED-Admitting Representative
UChicago Medicine Ingalls Memorial
06.2023 - 10.2023
Intake Specialist
Paragon Healthcare
01.2023 - 06.2023
Medical Assistant
Piedmont Orthopedics
09.2022 - 01.2023
Medical Assistant
Southern Crescent Nephrology
08.2021 - 12.2022
Medical Assistant
Advocate Medical Group-Endocrinology/Diabetes
09.2019 - 06.2021
Release of Information
Midwest Medical Records Association-Advocate
01.2019 - 06.2021
Associate Of Applied Science - Magnetic Resonance Imaging (MRI)
Midwestern Career College
Medical Assistant Diploma - Medical Assisting
Fortis College
Similar Profiles
Laura ShalaLaura Shala
MRI Technologist at Chicago Ridge Medical ImagingMRI Technologist at Chicago Ridge Medical Imaging
Jennifer HernandezJennifer Hernandez
Medical Office Administrator at Diagnostic Imaging Specialists Of ChicagoMedical Office Administrator at Diagnostic Imaging Specialists Of Chicago
Joel MartinezJoel Martinez
Field Service Engineer at Titanium Medical Imaging / Direct Med ImagingField Service Engineer at Titanium Medical Imaging / Direct Med Imaging
Nicole LipscombNicole Lipscomb
Public Safety Officer at Advocate South Suburban HospitalPublic Safety Officer at Advocate South Suburban Hospital
Alex BarounesAlex Barounes
Cashier Assistant Manager at Busy Bee CrestwoodCashier Assistant Manager at Busy Bee Crestwood