Jennifer Hernandez
Chicago,IL
Summary
Offering strong organizational and communication skills, ready to thrive in medical office environment. Brings collaborative mindset and ability to learn quickly, with potential to master medical terminology and office procedures. Ready to use and develop administrative and customer service skills in the role.
Overview
7
7
years of professional experience
Work History
Medical Office Administrator
Diagnostic Imaging Specialists Of Chicago
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Received, recorded and filed medical payments by check, cash, and credit card.
Medical Office Secretary
Medicina General
08.2024 - 10.2024
- Greeted patients, collected personal information and verified insurance coverage.
- Assisted in scheduling appointments for patients.
- Answered incoming calls and responded to inquiries from patients and staff members.
- Prepared forms, letters, reports and other documents as requested by medical staff.
- Maintained an organized filing system of patient charts and documents.
- Ordered office supplies and maintained inventory levels as needed.
- Processed payments from patients using cash registers or computers.
- Provided administrative support to the doctor.
Food Service Supervisor
QUEST FOOD MANAGEMENT SERVICES INC.
08.2022 - 08.2024
- Conducted weekly training sessions with staff members on food safety practices and standards.
- Ensured compliance with applicable local laws regarding alcohol sales, sanitation, hygiene.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Managed inventory levels, ordering supplies as needed to maintain stock.
HR Assistant
Helio Precision Products Inc
01.2020 - 07.2022
- Drafted letters of offer to new hires outlining terms of employment.
- Prepared reports on staff movement within the organization including transfers, promotions and terminations.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Conducted exit interviews to identify reasons for employee termination or resignation.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Processed onboarding paperwork for new hires and rehires.
Office Clerk
Sunset Foods Inc.
11.2017 - 01.2020
- Processed incoming and outgoing mail daily.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Resolved customer complaints promptly and professionally.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Mundelein High School
Mundelein, IL05-2018
Skills
- Quality assurance policies
- Staff Leadership
- Ordering Supplies
- Schedule Coordination
- Food Preparation
- Food Storage
- Staff Supervision
- Office Administration
- Insurance Verification
- Maintaining confidentiality
- Appointment management
- Patient Scheduling
- Billing support
- Payment Collection
- EMR Updating
- Medical Records Management
- Office reception
- Appointment setting
- Follow-up skills
- Managing patient records
- Chart updates
Timeline
Medical Office Administrator
Diagnostic Imaging Specialists Of Chicago
10.2024 - Current
Medical Office Secretary
Medicina General
08.2024 - 10.2024
Food Service Supervisor
QUEST FOOD MANAGEMENT SERVICES INC.
08.2022 - 08.2024
HR Assistant
Helio Precision Products Inc
01.2020 - 07.2022
Office Clerk
Sunset Foods Inc.
11.2017 - 01.2020
High School Diploma -
Mundelein High School
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