Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
background-images

Daisy Arellano

Northridge,CA

Summary

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

17
17
years of professional experience

Work History

Dental Assistant

32OLOGY Dental Studio
04.2022 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.

Front Desk Receptionist

Cute Smile Dental
09.2019 - 03.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.

Front Desk Medical Receptionist

Spinal Touch
08.2016 - 09.2019
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.

Medical Office Assistant

Northridge Hospital Medical Center
09.2008 - 06.2009
  • Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
  • Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines.
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Enhanced patient satisfaction by efficiently managing medical records and updating patient information.

Education

Medical Assistant -

UEI College
Encino
06-2016

Associate of Science -

Pierce College
Winnetka
06-2015

High School Diploma -

Grover Cleveland High School
Reseda, CA
06-2009

Skills

  • Bilingual, speak and write fluent English and Spanish
  • Continuing education commitment
  • Positive attitude
  • Customer service
  • Dedicated team player

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

  • I enjoy helping others and giving back to the community
  • Horseback Riding
  • Cooking
  • Gardening
  • Hiking
  • I participate in a variety of outdoor recreational activities

Timeline

Dental Assistant

32OLOGY Dental Studio
04.2022 - Current

Front Desk Receptionist

Cute Smile Dental
09.2019 - 03.2022

Front Desk Medical Receptionist

Spinal Touch
08.2016 - 09.2019

Medical Office Assistant

Northridge Hospital Medical Center
09.2008 - 06.2009

Medical Assistant -

UEI College

Associate of Science -

Pierce College

High School Diploma -

Grover Cleveland High School

Similar Profiles

CREATE PROFILE