Daisy Avalos
Pacoima ,CA
Summary
Case manager with experience leading complex permanent supportive housing initiatives. Works with serving high-acuity clients/populations. Proven ability to coordinate cross-agency partnerships, and deliver client-centered outcomes in high pressure environments. Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Case Manager
Path
11.2024 - Current
- Conducted intake assessments for clients entering Permanent Supportive Housing, gathering client information, reviewing documentation, and facilitating the housing onboarding process.
- Conducted comprehensive assessments to identify needs, barriers, and appropriate community resources.
- Collaborated with multidisciplinary teams to align interventions with client goals and compliance requirements.
- Assisted clients with applications for SSI, CalFresh/EBT, and other public assistance programs.
- Documented case notes, service activities, and outcomes in confidential case management systems.
- Conducted structured interviews to assess candidate qualifications, experience, and role fit.
- Assumed interim property management responsibilities following the departure of the Property Manager to ensure continuity of daily operations.
Participant Coordinator
LA Family Housing
06.2023 - 08.2024
- Coordinated participant onboarding, intakes, and enrollment into shelter programs and services.
- Responded to participant crises and behavioral concerns using de-escalation and trauma-informed approaches.
- Assisted with data entry, reporting, and administrative tasks to support program accountability.
- Coordinated referrals to healthcare, mental health services, substance use treatment, and employment programs as appropriate.
- Coordinated with nonprofit agencies, housing providers, and community organizations to expand participant access to services.
- Advocated for participants while promoting safety, dignity, accountability, and progress toward long-term housing stability.
Behavioral Therapist
IECEP
08.2022 - 06.2023
- Implemented individualized behavioral strategies to encourage positive behavior and reduce challenging behaviors.
- Established rapport with clients through consistent engagement, active listening, and person-centered communication.
- Documented client interactions, behavioral observations, progress, and service delivery accurately and objectively.
- Collaborated with supervisors, clinicians, caregivers, and multidisciplinary teams to support individualized client goals.
Yard Coach
Lashon Academy
08.2021 - 06.2022
- Motivated students to exercise positive behavior in an open space
- Determined which behavior management styles are most effective when supervising students in open space
- Motivated athletes to utilize break time in order to develop healthier habits, in addition to engaging a 4 to 1 positive reinforcement strategy to connect with students who were resistant
- Communicated with parents, staff, and administrators to coordinate schedules and expectations.
Shift Leader Manager
McDonald's
11.2018 - 02.2020
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance aligned with company standards for food and services
- Managed schedules, determined if requests for time off were permitted by company policies and found coverage
- Became familiar with every store position from front to back of house, and was consistently available to support front-line staff
Education
No Degree - Psychology
California State University of Northridge
Northridge, CA05-2027
High School Diploma -
Vaughn International Studies Academy
Pacoima, CA06-2016
Skills
- Bilingual (Spanish and English)
- Expert in Microsoft Office
- Expert in HMIS/CHAMPS
- Behavioral Health Assessment
- Behavioral Disorders
- Crisis Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager
Path
11.2024 - Current
Participant Coordinator
LA Family Housing
06.2023 - 08.2024
Behavioral Therapist
IECEP
08.2022 - 06.2023
Yard Coach
Lashon Academy
08.2021 - 06.2022
Shift Leader Manager
McDonald's
11.2018 - 02.2020
No Degree - Psychology
California State University of Northridge
High School Diploma -
Vaughn International Studies Academy