Daisy Dagenhart
Owings Mills,MD
Summary
Collaborative team-player with strong communication and time management skills. Seasoned Maintenance Planner with 2 years of experience keeping plant machinery running in top condition to maximize production. Keen analyst and strategist with unique expertise in balancing plant machinery maintenance needs with frequently changing production schedules. Great communicator with all levels of staff and management. Industrious maintenance manager with 2 years of well-rounded manufacturing experience with special expertise in planning machine maintenance. Exceptional problem solver with complete knowledge of manufacturing process machinery and getting maintenance done at exactly the right time. Versatile, hands-on performance-focused professional.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Maintenance Planner & Scheduler
L B & B Associates
Windsor Mill, MD
05.2022 - Current
- Currently serve as a Maintenance Scheduler and Customer Service provider for LB&B (a US government contractor) for the General Service Administration
- Provide critical customer support by conveying building maintenance requests from tenants to the building service team
- Utilize a variety of traditional software tools to track and measure progress of all maintenance and services performed for the entire CMS campus in Windsor Mill, Maryland.
Mortgage Loan Closer
Daisy Express MNS
Owings Mill, MD
08.2021 - 05.2022
- Self-employed
- Served community providing general notary services and performing mortgage loan closings for title companies and law firms.
Executive Assistant to COO
Rekor Systems, Inc.
Columbia, MD
05.2020 - 08.2021
- Provided administrative support to Chief Operating Officer, and other C-level executives
- Demonstrated poise, tact, and diplomacy communicating with board members, vendors and customers
- Performed a wide variety of complex and confidential administrative tasks including: managing senior executive's calendars, coordinating meetings, overseeing travel, preparing expense reports, and planning events
- Utilized MS Office suite for day to day tasks (MS Outlook, Word, Excel, and PowerPoint)
- Also used Concur for booking travel and expense reporting.
Executive Administrative Assistant / Account Services Rep.
Sun Facility Services
Catonsville, MD
07.2019 - 03.2020
- Communicated on behalf of owner with property managers, tradesmen, vendors and other professionals
- Maintained and grew existing customer base by 25% via prospecting
- Followed up with customers via email, phone and in-person to ensure customer satisfaction
- Drafted contracts, proposals, letters and meeting minutes as needed
- Performed regular site visits to plan and evaluate customers' needs and ensure excellent customer service.
Executive Administrative Specialist)
Robert Half
01.2019 - 06.2019
- Worked as an Executive Assistant on various temporary contract assignments
- Arranged travel, prepared expense reports, created training manuals
- Managed electronic calendars
- Prepared for company’s 3-day convention by compiling and shipping materials, arranging travel and serving as registrar at convention.
Team Leader - Exec. Assistant
Stanley Black & Decker - Contract Employee
Towson, MD
02.2018 - 11.2018
- Provided administrative support for three Vice Presidents and their teams
- Maintained VP's electronic calendars
- Arranged travel (both Domestic and International) and prepared monthly expense reports using Concur software
- Prepared for large, (in-person) 5-day training events for 100+ attendees which included: scheduling meeting rooms, arranging catering services, ordering gift items for guests etc.
Executive Administrative Assistant
Sun Facility Services
Catonsville, MD
08.2014 - 01.2018
- Communicated on behalf of owner via phone and electronic communications
- Served as the main point of contact and liaison between customers and president
- Maintained customer information database
- Typed contracts, letters, meeting minutes and prepared other correspondence and documentation as required.
Project Support Coordinator
Delmarva Foundation for Medical Care
Columbia, MD
05.2012 - 07.2014
- Provided assistance to Director of Beneficiary Care Services serving as gatekeeper for callers and visitors
- Managed director's electronic calendar
- Provided customer care by handling daily intake complaint calls
- Managed timelines for full cycle of medical record reviews and Sanctions to ensure all deadlines were met in compliance with CMS requirements
- Prepared instructional PowerPoint presentations for use in webinars to educate providers in CMS compliance mandates.
Education
Management Information Systems -
University of Maryland General Campus
Business Administration -
Strayer University
Computer Information Systems -
Community College of Baltimore
Skills
- Office Management & Administration
- Travel Coordination
- Creating Spreadsheets & Reports
- Scheduling and Calendaring
- Records Management
- Expense Report Preparation
- Meeting and Event Planning
- Customer Service
- Internet Research
- MS Word, Excel, PowerPoint, Outlook, Project, QuickBooks, Website Development & Maintenance
Citizenship
U.S Citizen / Non Service Member
Personal Information
Title: Business Analyst/Scrum Master/Executive Assistant
Certification
- Scrum Master - Certified by Scrum Study
- Scrum Fundamentals - Certified by Scrum Study
- Business Analyst Certification - Certified by IIBA
Timeline
Maintenance Planner & Scheduler
L B & B Associates
05.2022 - Current
Mortgage Loan Closer
Daisy Express MNS
08.2021 - 05.2022
Executive Assistant to COO
Rekor Systems, Inc.
05.2020 - 08.2021
Executive Administrative Assistant / Account Services Rep.
Sun Facility Services
07.2019 - 03.2020
Executive Administrative Specialist)
Robert Half
01.2019 - 06.2019
Team Leader - Exec. Assistant
Stanley Black & Decker - Contract Employee
02.2018 - 11.2018
Executive Administrative Assistant
Sun Facility Services
08.2014 - 01.2018
Project Support Coordinator
Delmarva Foundation for Medical Care
05.2012 - 07.2014
Management Information Systems -
University of Maryland General Campus
Business Administration -
Strayer University
Computer Information Systems -
Community College of Baltimore