Daisy David James
Ypsilanti,MI
Summary
Experienced beauty professional with over 4 years in the hair industry, combining hairstyling skills with proven leadership in retail environments. I am Adept in precision cutting, color treatments, and client consultations, with a strong focus on enhancing customer satisfaction and loyalty. As an employee, I bring hands-on experience in team coordination, store operations, and sales performance, consistently driving results in fast-paced settings. Known for my adaptability, attention to detail, and passion for beauty innovation, I thrive in collaborative environments and stay current with industry trends. Ready to contribute to Ulta’s mission by delivering exceptional service, inspiring team success, and creating personalized beauty experiences that exceed expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
SalonCentric
Ann Arbor, Michigan
06.2024 - 07.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions, improving sales opportunities.
- Processed transactions accurately, ensuring customer satisfaction and loyalty.
- Collaborated with team members to meet sales targets consistently.
Hair Stylist
Alex/Emilio Salon
07.2021 - 05.2024
- Provided personalized hair consultations to determine client needs and preferences.
- Maintained cleanliness and organization of salon environment to ensure compliance with health regulations.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Executed precision cutting, coloring, and styling techniques to achieve desired results.
Lead Client Service Coordinator
The Door Salon
11.2019 - 03.2020
- Managed a portfolio of high-value clients, securing satisfaction and retention.
- Identified opportunities for upselling and cross-selling products or services to existing clients, resulting in an increase in revenue.
- Trained new team members on client service processes, maintaining consistent delivery of quality service across the organization.
- Developed strategies to improve overall client experience through process enhancements or technology solutions.
- Developed strategies for improving customer retention rates through targeted engagement initiatives.
- Coordinated resources across departments to secure timely delivery of projects or services as per agreed-upon timelines.
Shift Manager
Dairy Queen
12.2018 - 11.2020
- Trained and mentored team members on effective workflow practices and customer service techniques.
- Resolved customer issues promptly, maintaining high satisfaction ratings through effective communication.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Exercised composure under pressure and in escalated customer service scenarios.
Prestige Beauty Advisor
Ulta Beauty Inc.
White Lake, MI, Michigan
12.2017 - 11.2018
- Advised clients on skincare and makeup products, enhancing customer satisfaction and loyalty.
- Conducted product demonstrations to educate customers on proper application techniques.
- Assisted in inventory management, ensuring stock levels aligned with sales demands and minimizing shortages.
- Collaborated with team members to achieve monthly sales targets and consistently meet or exceed performance goals.
Education
Associate of General Studies - General Studies
Washtenaw Community College
Ann Arbor, MI07-2026
Trade School in Cosmetology - Cosmetology
Paul Mitchell The School-Farmington Hills
Farmington Hills, MI12.2020
Skills
- Strong communication skills
- Cross-functional collaboration
- Effective customer engagement
- Operational leadership
- Michigan licensed cosmetologist
- Passionate and engaged
Certification
- Certificate of Completion - Paul Mitchell December 2020
- Michigan Cosmetology license March 2021
Timeline
Sales Associate
SalonCentric
06.2024 - 07.2025
Hair Stylist
Alex/Emilio Salon
07.2021 - 05.2024
Lead Client Service Coordinator
The Door Salon
11.2019 - 03.2020
Shift Manager
Dairy Queen
12.2018 - 11.2020
Prestige Beauty Advisor
Ulta Beauty Inc.
12.2017 - 11.2018
Associate of General Studies - General Studies
Washtenaw Community College
Trade School in Cosmetology - Cosmetology
Paul Mitchell The School-Farmington Hills
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