Angelia Robinson
Uniontown ,PA
Summary
Dynamic professional with a proven track record in customer service and sales, honed at JCPenney. Excelled in team collaboration and conflict resolution, boosting customer retention through exceptional service. Skilled in multitasking and problem-solving, adept at improving team performance and meeting deadlines. Demonstrates a strong work ethic and the ability to adapt to diverse groups, ensuring positive outcomes in high-pressure environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Associate
JCPenney
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Server
Texas Roadhouse
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Facilitated swift resolution of client issues, maintaining a professional approach to preserve favorable associations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Diploma - Health Sciences/ Nursing
Fayette County Technical Institute
Uniontown, PA05.2023
High School Diploma -
Laurel Highlands Senior High School
Uniontown, PA05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Strong computer skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Conflict resolution
- Meeting deadlines
- Professional demeanor
- Strong communication skills
- Adapt to diverse groups
- Sales training
- Strong work ethic
- Adaptability
- Data analysis skills
- Memory retention
- Menu memorization
- Performance improvement
- Task prioritization
- Experience in Microsoft Word and Excel
Certification
CPR
OSHA
Timeline
Server
Texas Roadhouse
01.2022 - Current
Sales Associate
JCPenney
Diploma - Health Sciences/ Nursing
Fayette County Technical Institute
High School Diploma -
Laurel Highlands Senior High School